Jessica OBrien
Dale,Tx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Personable candidate with experience in employee recruitment and training. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
23
23
years of professional experience
Work History
Licensed Life Insurance Agent/Recruiter Specialist
American Income Life
08.2021 - 08.2022
- Conducted needs assessments to identify suitable coverage options for clients.
- Educated clients on various life insurance products and benefits.
- Assisted clients in completing applications and ensuring accuracy of information.
- Efficiently and accurately entered customer data into internal multi-system database.
- Developed strong client relationships through effective communication and follow-up.
- Resolved client inquiries and concerns promptly, enhancing customer satisfaction.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Maintained accurate records of client interactions and transactions within CRM system.
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Conducted candidate screenings to identify qualified applicants for various positions.
- Scheduled candidates for company presentation and potential interview opportunity.
- Assisted in coordinating recruitment efforts through job postings and social media outreach.
- Collaborated with hiring managers to understand staffing needs and develop targeted recruitment strategies.
- Developed relationships with potential candidates to enhance talent pipeline for future openings.
Sales Associate
Cindies
10.2014 - 04.2015
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained merchandise presentation standards, ensuring displays were organized and visually appealing.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Handled inventory management tasks, including restocking shelves and monitoring stock levels.
- Engaged with customers to build rapport, fostering loyalty and repeat business.
- Participated in training sessions to learn about new products and sales techniques effectively.
- Resolved customer complaints promptly, contributing to positive store environment and satisfaction levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened and/or closed store as a keyholder.
Customer Service Cashier
Chevron
04.2013 - 10.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing information on products and services.
- Maintained accurate cash register balances through diligent cash handling practices.
- Collaborated with team members to enhance customer satisfaction and service speed.
- Implemented sanitation protocols to maintain cleanliness and safety in the checkout area.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Representative
Minacs - General Motors
06.2005 - 08.2006
- Resolved customer inquiries through phone and email channels, enhancing overall satisfaction rates.
- Collaborated with team members to improve service protocols, resulting in streamlined operations.
- Delivered exceptional customer support through effective communication and problem resolution.
- Managed high call volumes while maintaining quality assurance standards and customer satisfaction.
- Utilized CRM software to document interactions, track issues, and ensure timely follow-up.
- Collaborated with cross-functional teams both inside and outside of General Motors to address customer concerns and improve service delivery processes.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Engaged automotive service providers on customer's behalf to schedule appointments and ensure efficient resolution of vehicle warranty repairs.
Inbound Customer Service Representative/Trainer
Mci Worldcom
10.1999 - 09.2001
- Resolved customer inquiries through effective communication and active listening.
- Processed orders using CRM software for efficient service delivery.
- Maintained accurate records of customer interactions and transactions in compliance with company standards.
- Collaborated with team members to enhance customer satisfaction and improve service protocols.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
- Leveraged active listening and analysis of customer needs for upselling opportunities.
- Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative, culminating in achieving a top representative award.
- Trained new representatives on company policies, systems, and customer interaction best practices.
- Assisted in developing training materials aimed at improving service quality and efficiency.
- Monitored participant progress, providing constructive feedback to foster growth and development.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZHigh School Diploma -
Lockhart High School
Lockhart, TX05-1999
Skills
- Customer engagement
- Active listening
- Detail-oriented data management
- Problem-solving and follow-up skills
- Skilled in software utilization
- Proficient in conflict management
- Customer relationship management (CRM), CRM software expertise
- Staff training
- Policy evaluation and client education
- Excel proficiency
- Proficient in Microsoft Office Suite
- Independent drive
Timeline
Licensed Life Insurance Agent/Recruiter Specialist
American Income Life
08.2021 - 08.2022
Sales Associate
Cindies
10.2014 - 04.2015
Customer Service Cashier
Chevron
04.2013 - 10.2014
Customer Service Representative
Minacs - General Motors
06.2005 - 08.2006
Inbound Customer Service Representative/Trainer
Mci Worldcom
10.1999 - 09.2001
No Degree - Business Management
University of Phoenix
High School Diploma -
Lockhart High School
Similar Profiles
Robert PincusRobert Pincus
Supervising Agent at American Income Life / Globe LifeSupervising Agent at American Income Life / Globe Life
Alriza EscamillaAlriza Escamilla
Insurance Agent at AO Globe Life American Income LifeInsurance Agent at AO Globe Life American Income Life
Myles McKatherineMyles McKatherine
Insurance Sales Agent at Globe Life American Income LifeInsurance Sales Agent at Globe Life American Income Life
Joelle WisdomJoelle Wisdom
Licensed Life Insurance Producer at American Income Life (Globe Life)Licensed Life Insurance Producer at American Income Life (Globe Life)
Giovany San AgustinGiovany San Agustin
Line Cook at UchikoLine Cook at Uchiko