Jessica Ocampo
Corona,CA
Summary
Skilled in organization and telephone communication, I excelled as a receptionist by providing exceptional visitor assistance and improved appointment scheduling. Demonstrated strong multitasking skills as a server, enhancing customer satisfaction and team efficiency. As a shift manager, I significantly improved team performance through effective training and leadership.
Overview
5
5
years of professional experience
Work History
Receptionist
Newport Fun Tours
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
Server
Olive Garden
08.2022 - 06.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Shift Manager
Panera Bread
05.2019 - 08.2022
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
High School Diploma -
Anaheim High School
Anaheim, CA05-2019
Skills
- Office Management
- Scheduling
- Technical Support
- Telephone skills
- Guest Engagement
- Staff Development
- Employee Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Newport Fun Tours
06.2024 - Current
Server
Olive Garden
08.2022 - 06.2024
Shift Manager
Panera Bread
05.2019 - 08.2022
High School Diploma -
Anaheim High School