Jessica O. Charpentier

In charge of financial reporting, maintaining monthly financial books, printing of quarterly water bills; delinquency bills; entering of new equipment and maintaining customer records; processing new owner information and payments; supporting the Financial Clerk position; answering phone calls and customer inquiries/billing questions; resolve any billing issues/concerns. Use of MS Word, Excel, Outlook, Munis Billing System; ReadY Meter Inventory System.

• Processing of quarterly water bills and delinquency notices, update and maintain Munis database, calculate and process Certificate of Municipal Liens daily, process real estate comp report, process new owner fees, update and maintain additional trash recycling accounts. Answering of phones and customer questions regarding water bills, use of MS Word, Excel, and Outlook, working use with postal/mail machine, ordering of ink cartridges for various printers and copiers.

• Prepare and/or match up all paperwork needed for RGS merchandise (core and warranty parts), work with vendors, trucking carriers preparing & coordinating pallet shipments, complete paperwork for correct disposition, maintain vendor files, process daily reports for returns department credit corrections, discrepancies, store credit postings, ordering of departmental supplies.

• Printing and processing of data in a variety of reports (Daily & Weekly Accuracy, Productivity, Outbound PPH), answering of phones, greeting and assisting applicants with applications, back up for Security/Metal Attendant, processing purchase orders, creating and updating bi-monthly company newsletter, stocking conferences rooms.

• Administrative/Secretarial Clerk Scheduling customer/client jobs, processing of customer invoicing, purchasing and receiving stock, processing of vendors bills, typing customer quotes, answering of phones, maintaining customer and vendor files, use of MS Suite 2010 and QuickBooks Pro 2009.

• Processing of State DOE reports, student and staff Attendance, purchasing and receiving office materials, interaction with 8 schools, administration and staff personnel, maintaining accurate and current student databases, creating, processing and distributing of correspondence and various notices, maintaining a professional report with staff and parents, maintaining professional and open communication with state agencies (DCF, Mass DOE), process and handling of MCAS and Student Benchmark testing, collating data and creating various types of databases, answering of phones, use of MS Suite 2010.

• Training of all employees if company policies and procedures, rollout of new incentive programs and promotions for employees and customers, maintaining various databases, creating presentations via MS Word, Excel, PowerPoint, and Access, scheduling appointments and meeting for Director of Telecommunications, scheduling all meetings and business travel, processing all purchasing orders, creating and processing all reports and correspondence, taking of meeting notes/minutes.