JESSICA OCHOA
Lancaster,CA
Summary
Dynamic Medical Assistant with extensive experience at Antelope Valley Eye Site, skilled in patient scheduling and HIPAA compliance. Known for building strong patient relationships and enhancing satisfaction through compassionate care. Proficient in EMR systems and vital sign monitoring, ensuring accurate documentation and seamless patient flow in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Medical Assistant /Eye Technician
ANTELOPE VALLEY EYE SITE
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Front Desk Receptionist
Dr. Sheila Wright Scott
06.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Medical Assistant
DR. Dewey Pillai
11.2021 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Taught patients about medications, procedures, and care plan instructions.
Education
No Degree - Medical Assistant
Everest College
Los Angeles, CA06-2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Data entry
- CPR
- Immunization administration
- Professionalism and ethics
- Patient flow management
- Prioritizing stat orders
- Professional bedside manner
Timeline
Medical Assistant /Eye Technician
ANTELOPE VALLEY EYE SITE
11.2023 - Current
Front Desk Receptionist
Dr. Sheila Wright Scott
06.2023 - 08.2024
Medical Assistant
DR. Dewey Pillai
11.2021 - 05.2024
No Degree - Medical Assistant
Everest College
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