Jessica ODrain
Summary
Experienced with managing health information systems and enhancing data accuracy. Utilizes strong analytical skills to ensure compliance with healthcare regulations and improve data management processes. Knowledge of EHR systems and data privacy laws, ensuring efficient and secure patient record handling.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AREA HEALTH INFORMATION SPECIALIST
Datavant
03.2025 - Current
- Collaborated with cross-functional teams to streamline workflows and improve operational efficiency.
- Facilitated training sessions for staff on health information systems and data management protocols.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Tracked and monitored requests for medical records release.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed up with medical staff regarding missing information in patient records.
- Input data into computer programs and filing systems.
- Researched and resolved medical record discrepancies.
CNA/CHHA
HomeCare
01.2020 - Current
- Monitored vital signs, documenting changes for medical team review.
- Implemented infection control protocols to enhance patient safety standards.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
MEDICAL RECORDS
The Heart House
05.2024 - 05.2025
- Improved office productivity with routine maintenance of medical records and filing systems.
- Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
- Addressed inquiries from patients regarding their personal medical records with professionalism and tact.
- Maintained patient confidentiality, adhering to HIPAA regulations while handling sensitive medical records and documents.
- Maintained and obtained medical records.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Scanned hard copy medical records and correspondence to convert into electronic files.
- Improved HEDIS metrics by efficiently reviewing medical records and identifying gaps in care.
- Streamlined communication between departments by creating clear protocols for requesting and sharing medical records.
LICENSED ACCOUNT REP
NJM
05.2023 - 10.2023
- Developed and implemented a proactive account management strategy that resulted in a X% increase in account renewals
- Coordinated account activities between clients and internal departments, resulting in a X% increase in customer retention
- Reconciled account discrepancies and applied appropriate corrective actions
- Educated clients on insurance policies and coverage options, resulting in a X% increase in policy renewals
CNA
The Veterans Home
04.2020 - 01.2021
- Developed and implemented patient-centered care plans that included short- and long-term objectives for care and treatment
- Kept detailed records of patient care and treatment plans to ensure continuity of care
- Trained and supervised junior care staff to support the delivery of safe and effective nursing care
- Provided emotional and practical support to patients, resulting in a X% reduction in feelings of isolation
- Educated patients on the importance of following prescribed treatments, resulting in improved adherence by X%
- Developed a positive working relationship with other healthcare professionals, resulting in improved collaboration
CNA
Virtua Health
08.2019 - 03.2020
- Reported changes in patient condition to nursing staff in a timely manner
- Supported nursing staff in providing medical treatments, including wound care and administering injections
- Supported nursing staff in the assessment and monitoring of patient conditions
- Responded to medical emergencies quickly and efficiently
- Assisted with the coordination of care between physicians, nurses, and other members of the healthcare team
CNA
Jefferson
10.2017 - 10.2019
- Kept detailed records of patient care and treatment plans to ensure continuity of care
- Collaborated with multidisciplinary healthcare teams to ensure quality and timely patient care
- Assisted in medical procedures, including taking vital signs and administering medications
- Assisted patients with activities of daily living such as feeding, dressing, and ambulation
- Assisted in the preparation of patient rooms and equipment for medical procedures
- Demonstrated knowledge of standard precautions and infection control procedures
HOUSEKEEPING AIDE
Manorcare
06.2017 - 10.2017
- Maintained a safe and clean living environment for clients, including performing light housekeeping tasks
- Developed and implemented effective Housekeeping procedures
- Trained new housekeeping staff on proper cleaning techniques and safety protocols
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities
- Maintained good safety practices, such as using caution signs and warning guests about wet floors
- Maintained a clean and organized work environment, resulting in improved efficiency and productivity
CREW MEMBER
Mcdonalds
11.2016 - 06.2017
- Demonstrated excellent communication skills when dealing with customers and staff
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
- Followed cash handling procedures to ensure accuracy and reduce losses
- Consistently followed safety protocols and procedures to ensure the safety of both customers and staff
- Assisted with the training and development of new employees, resulting in improved team morale and productivity
Education
Bachelors - Health Information Management
Southern New Hampshire University
11.2024
Associates - Applied Science in Health Sciences
Rowan College At SJ
12.2021
High School Diploma - undefined
Delsea Regional HS
06.2017
Skills
- Document scanning
- Health information exchange
- EHR software navigation
- HIPAA compliance and regulations
- Release of information requests
- Training and mentoring
- Medical terminology
- Trained in EPIC,Gemms,On-Base, and Iron Mountain
- Strong attention to detail
- Medical records indexing
- Invoice and billing submissions
- Adaptability and flexibility
- Task prioritization
- Collaborative teamwork
- HIPAA regulations
- Quality control monitoring
- Regulatory compliance
Certification
- ROI Microcredential
- Notary Public NJ
- CNA
- Insurance Producer
- RHIA (Pending)
Timeline
AREA HEALTH INFORMATION SPECIALIST
Datavant
03.2025 - Current
MEDICAL RECORDS
The Heart House
05.2024 - 05.2025
LICENSED ACCOUNT REP
NJM
05.2023 - 10.2023
CNA
The Veterans Home
04.2020 - 01.2021
CNA/CHHA
HomeCare
01.2020 - Current
CNA
Virtua Health
08.2019 - 03.2020
CNA
Jefferson
10.2017 - 10.2019
HOUSEKEEPING AIDE
Manorcare
06.2017 - 10.2017
CREW MEMBER
Mcdonalds
11.2016 - 06.2017
High School Diploma - undefined
Delsea Regional HS
Bachelors - Health Information Management
Southern New Hampshire University
Associates - Applied Science in Health Sciences
Rowan College At SJ
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