Jessica Ogas
Mount Pleasant,TX
Summary
Healthcare leader with 10+ years of experience in hospital and practice management operations. Expertise in revenue cycle management, electronic health records, and customer relationship management systems. Demonstrated success in project management and workflow optimization, enhancing user satisfaction and operational efficiency. Strong compliance knowledge and technical skills drive effective solution integrations.
Overview
9
9
years of professional experience
Work History
Implementation Consultant
Surgical Information Systems
Alpharetta, USA
06.2022 - 03.2025
- Served as a strategic advisor to client executives, nursing staff and providers, enhancing user adoption and retention through tailored training and workflow redesign.
- Led implementation of surgical information systems across multiple healthcare facilities, ensuring seamless go-live transitions and minimal clinical disruption.
- Collaborated with cross-functional teams to develop predictive analytics dashboards, improving revenue cycle insights and decision-making by 20%.
- Championed integration of AI-powered tools for reporting, scheduling, and inventory management, driving measurable operational improvements.
- Facilitated stakeholder engagement from sales scoping through post-launch support, boosting client satisfaction scores by 15%.
- Collaborated with the Product development team to prioritize enhancement requests, test new features within the clinical workflows, and update necessary language to adhere to regulatory compliance charting practices.
- Initiated and executed an evidence-based, regulatory compliant environment provisioning template for all Clinical documentation, including Consents, Nursing Workflows, Anesthesia Workflows, and Physician Workflows, to Business operational workflows, including RCM workflows, Payer and ICD Code templates, and Scheduling/Registration Workflows.
- Piloted a customer configuration assistance program that reduced manual data entry by 30%, and increased company-wide revenue by $1,500 - $2,000 per contract.
Certified Surgical Technologist
HCA Healthcare
Denton/Plano/Lewisville, USA
11.2015 - 05.2022
- Leveraged Meditech and CPN systems to document procedures, track instrumentation, and support accurate patient recordkeeping.
- Streamlined OR workflows and pre-surgery protocols, enhancing team efficiency by 25%, reducing average procedure time, contributing to improved patient outcomes, and supply cost savings.
- Improved surgical team coordination and scrubbing protocols, reducing setup time by 20%, and supporting precision in high-stakes procedures.
- Implemented supply management improvements that lowered material waste by 15% and optimized billing accuracy.
- Analyzed case outcomes to recommend enhancements in surgical technique and equipment utilization.
- Facilitated team development and Continuing Education initiates to foster stronger interdisciplinary partnerships, team capability, and access to evidence-based best practices for all OR staff, including RNs, CSTs, Anesthesia, Techs, and Physicians.
- Introduced updated compliance protocols aligned with CDC and Joint Commission standards, elevating patient safety metrics.
- Applied high-level scrubbing techniques across multiple specialties, enhancing procedural precision and team efficiency.
- Optimized weekend scheduling processes, ensuring consistent staff coverage, and uninterrupted patient care.
Surgical Services Coordinator
Southwest Transplant Alliance
Dallas, USA
05.2019 - 10.2020
- Efficiently documented donor management within the iTransplant software.
- Executed UNOS compliant Organ Documentation/Labeling.
- Managed logistics for organ recovery surgeries, ensuring precise coordination between donor hospitals, transplant surgeons, and surgical teams.
- Streamlined scheduling, transportation, and surgical planning processes to reduce delays and support compliance with OPTN and UNOS protocols.
- Led initiatives to improve surgical readiness and OR turnover, increasing workflow efficiency by 20%.
- Optimized inventory systems to reduce supply waste by 15% while ensuring availability of transplant-critical instruments and equipment.
Education
Master of Science - Health Administration
Southern New Hampshire University
Manchester, NHBachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NHSkills
- Integration of AI technologies
- Regulatory compliance in healthcare
- Redesigning workflows for efficiency
- Collaboration across departments
- Decision making based on data analysis
- Optimizing solutions for effectiveness
- Solving complex problems
- Leading teams effectively
- Facilitating training programs virtually and on-site
- Migrating data securely and efficiently
- Planning resources strategically
- Analyzing business needs thoroughly
- Implementing ERP and CRM systems successfully
- Designing solutions with predictive analytics
- Managing stakeholder relationships effectively
- Negotiating contracts skillfully
- Forecasting risks accurately
- Ensuring quality assurance processes
- Managing software development life cycles
- Overseeing implementation projects
- Optimizing workflows through data integration
- Conducting thorough audits
- Advocating for clients while retaining them
- Managing logistics in healthcare settings
- Ensuring compliance with HL7 standards
- Maintaining HIPAA compliance rigorously
- Managing SharePoint effectively
- Applying Agile methodologies proficiently
- Developing innovative products
- Tracking KPIs systematically
Professional License
Certified Surgical Technologist
Cert #: 161893
07/29/15 - 07/29/27
Continuing Education Certifications
- Communicating with Diplomacy and Tact
- Customer Service: Problem-Solving and Troubleshooting
- Electronic Health Records, Health Information Exchange & Data Standards
- Healthcare Data Analytics
- Workflow Analysis & Process Redesign
- The Evolution of Healthcare IT
- Software Development Life Cycles
- Critical Communications for IT
- Agile Software Development
- Agile Software Development: Creating an Agile Culture
- Human-Computer Interface and Usability
Timeline
Implementation Consultant
Surgical Information Systems
06.2022 - 03.2025
Surgical Services Coordinator
Southwest Transplant Alliance
05.2019 - 10.2020
Certified Surgical Technologist
HCA Healthcare
11.2015 - 05.2022
Master of Science - Health Administration
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University