Jessica Olds
Kansas City,MO
Summary
Distinguished in the housekeeping sector, notably with Cottage Care, I leveraged my expertise in cleaning and sanitization alongside exceptional customer service skills to enhance client satisfaction and secure repeat business. Demonstrated leadership as a Shift Lead Manager at Pizza Ranch Buffet, significantly improving team efficiency and service quality. Achieved a notable increase in client retention through meticulous attention to health and safety standards.
Overview
9
9
years of professional experience
Work History
House Cleaner
Cottage Care
08.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Operated electronic backpack vacuums and floor sweepers.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Homemaker
Self
05.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Shift Lead Manager
Pizza Ranch Buffet
06.2022 - 08.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Evaluated employee performance and coached and trained to improve weak areas.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Completed after shift review reports to remind supervisors of completed work.
- Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
- Facilitated effective communication within the team by conducting regular meetings and encouraging an open-door policy approach.
- Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.
- Streamlined operational processes for increased efficiency and reduced waste.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Troubleshot equipment to reduce service calls and downtime.
- Cultivated professional working relationships with peers and supervisors.
Education
High School Diploma - Culinary Arts
Penn Foster Career School
Scranton, PA03.2021
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
Timeline
House Cleaner
Cottage Care
08.2023 - Current
Shift Lead Manager
Pizza Ranch Buffet
06.2022 - 08.2024
Homemaker
Self
05.2015 - Current
High School Diploma - Culinary Arts
Penn Foster Career School