Jessica O'Leary-Brennan
Fort Collins,CO
Summary
Personable professional with proven track record of meeting goals and improving business outcomes. Adept at project management and working across departments.
Overview
7
7
years of professional experience
Work History
Membership Coordinator
Brewers Association
01.2022 - Current
- Maintained data upkeep in association management system, ensuring accuracy and timeliness of business and contact data by delegating tasks across the membership team, developing annual plan for data work, and meeting annual goal of 20,000+ data points updated or created in database
- Managed annual board of directors election, coordinating activities across executive, web, creative, and marketing departments; increasing YOY election participation between 2023 and 2024 by 10%
- Engaged with association members via email, phone, and in-person to actively promote association membership and gather program feedback
- Served as liaison to the Brewpub Committee, organizing meetings, agenda, recruitment of new members, and planning annual conference meetup
- Coordinated monthly mailed renewal lists including working with external mailing house, maintaining inventory of collateral, and improving business processes by working with IT department to create better reporting to save 3 hours a month in labor
- Supervised one full-time direct report, and temporary workers for various special projects
Membership Assistant
Brewers Association
01.2020 - 01.2022
- Provided data coding support across organization. identifying gaps in existing data and creating new data points in system
- Supported events department with operations of annual Craft Brewers Conference, Great American Beer Festival, and Homebrew Confrence with a willingness to step in wherever needed
- Assisted in execution of annual board of directors election through tallying and certifying member votes
- Monitored association forum for violations and prepared daily forum digest email
- Reguarly audited data against state liqour licenses, planning business for expected opening dates, and industry news for brewery updates
- Promoted to Membership Coordinator position
Dealer Service Representative
Exxel Outdoors
04.2019 - 01.2020
- Managed customer order book in Microsoft NAV software for: field, in house, national, and international
wholesale accounts - Maintained order accuracy by ensuring pricing, order dates, addresses, shipping methods were up to date
- Reviewed credit memos, return merchandise authorizations, and inventory requests for accuracy as part of
the Dealer Service Specialist Team - Processed new customer applications
Customer Service Representative
Exxel Outdoors
05.2018 - 04.2019
- Responded to customer inquiries and request via phone, website chat, and email in a timely manner,
documenting customer interactions in ticketing system - Reviewed and released over the phone consumer orders for spare parts and warranty orders to Canada
- Acted as backup CS lead by taking escalated phone calls and tickets, reviewing possible orders through
Signyfied, assisting accounting solving invoice and refund discrepancies, and other duties as needed - Processed returned merchandise authorizations and created credit memos, refunding customers as
appropriate - Drafted updated pro purchase guidelines and email communication to end consumer about updates
Education
Bachelor of Arts - Environmental Studies
Fort Lewis College
Durango, CO05-2014
Timeline
Membership Coordinator
Brewers Association
01.2022 - Current
Membership Assistant
Brewers Association
01.2020 - 01.2022
Dealer Service Representative
Exxel Outdoors
04.2019 - 01.2020
Customer Service Representative
Exxel Outdoors
05.2018 - 04.2019
Bachelor of Arts - Environmental Studies
Fort Lewis College