Jessica O'Leary, SHRM-CP
Kingwood,TX
Summary
Well-qualified HR Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
People Operations Specialist
iRhythm Technologies Inc
08.2021 - Current
- Evaluated employee onboarding program and presented strategic improvement recommendations to upper management resulting in 25% inquiry reduction in HR ticketing system.
- Developed and implemented uniform onboarding and orientation program for new employees using Brainshark training platform reducing new hire inquiries by 99%.
- Coordinated communication regarding verification of employment to external parties resulting in 99% reduction of VOE inquiries in the HR ticketing system.
- Collaborated with managers to identify and address employee relations issues.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
COVID-19 Contact Tracer
Harris County Public Health
Pasadena, TX
05.2020 - 05.2021
- Contacting individuals exposed to positive COVID-19 cases and conducting interviews to assist, and schedule testing at Harris County testing sites.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record-keeping by logging client information within secure contact-tracing software.
- Contacted clients in person, by phone, or in writing to ascertain compliance with required or recommended actions.
- Communicated with documented COVID-19 patients and other exposed persons via phone calls, text, e-mail, and other platforms.
HR Administrator
SGS North America
Deer Park, TX
04.2018 - 10.2019
- Documented procedures, created training materials, and successfully trained two co-workers while processing all employee changes in ADP for over 7500 employees.
- Improved office efficiency by effectively managing internal communications and correspondence with field HR employees.
- Updated HR database with new employee information, changes in benefits, and other details for over 75,000 employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
HR Coordinator
Sysco Buckhead Meat
Houston, TX
11.2017 - 01.2018
- Completed background and reference checks to facilitate hiring and onboarding for 300-employee facility.
- Conducted new employee onboarding and provided ongoing orientation training.
- Assisted employees with HR policy questions.
- Collaboration and contribution during HR yearly audit
- Supported HR functions emphasizing record keeping, data entry, and general HR tasks.
Benefits Coordinator
The Episcopal Diocese of Texas
Houston, TX
06.2017 - 11.2017
- Coordinated open enrollment meetings for over 400 members including rectors and parish administrators.
- Managed health spending account monthly funding.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into Church Pension Group software.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
Technical Writer
Chevron Phillips Chemical Company
Baytown, TX
05.2016 - 02.2017
- Collaborated with nine training coordinators.
- Reformatted over 1,000 standard operating procedures.
- Reformatted eight organizational training manuals resulting in meeting year-end goals.
Sales Support Representative
Safmarine
The Woodlands, TX
02.2016 - 04.2016
- Contacted top 100 shipping customers and verified accuracy of their shipping contract.
- Managed customer accounts, responding to inquiries and resolving customer service issues
HR Assistant Employee Relations
Texas Children's Hospital
Houston, TX
03.2015 - 10.2015
- Provided confidential administrative support to Director of Employee Relations and five Employee Relations Specialists including managing schedules, preparing correspondence, processing terminations, processing invoices, counseling, and providing daily direction to employees at a hospital facility of over 10,000 employees.
- Researched and analyzed data from HRIS system for management reports and HR support.
- Created/Managed ER budget and reporting on variances.
- Coordinated Employee Problem-Solving mediation process.
HR Assistant, Temp Finders
American Bureau of Shipping
06.2014 - 09.2014
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Oversaw and managed hiring process for permanent and temporary employees.
HR Executive Assistant
Canrig Drilling Technology
Houston, T
06.2013 - 06.2014
- Handled confidential and sensitive information with discretion and tact while supporting 700 employees.
- Updated spreadsheets and databases to track, analyze, and report on HR metrics and data.
- Organized and coordinated conferences and monthly meetings.
Education
BS - Business Administration, Management
University of New Orleans
New Orleans, LASkills
- Benefits Administration
- HR Policies & Procedures
- Microsoft Office Suite Expertise
- Superb Interpersonal Skills
- Vendor Performance Management
- Employee Onboarding and Offboarding
- Human Resources Management Systems (HRMS)
- HR Metrics
- Critical Thinking
- Employee Guidance
- Basic Medical Terminology
- New Employee Training
- Human Resources Department Processes
- Greenhouse, Taleo, HireRight, UKG, Sterling, I-9 Everywhere, E-Verify
Certification
SHRM - Society for Human Resource Management certification
Affiliations
- Society of Human Resource Management member
Languages
Spanish
Native or Bilingual
Timeline
People Operations Specialist
iRhythm Technologies Inc
08.2021 - Current
COVID-19 Contact Tracer
Harris County Public Health
05.2020 - 05.2021
HR Administrator
SGS North America
04.2018 - 10.2019
HR Coordinator
Sysco Buckhead Meat
11.2017 - 01.2018
Benefits Coordinator
The Episcopal Diocese of Texas
06.2017 - 11.2017
Technical Writer
Chevron Phillips Chemical Company
05.2016 - 02.2017
Sales Support Representative
Safmarine
02.2016 - 04.2016
HR Assistant Employee Relations
Texas Children's Hospital
03.2015 - 10.2015
HR Assistant, Temp Finders
American Bureau of Shipping
06.2014 - 09.2014
HR Executive Assistant
Canrig Drilling Technology
06.2013 - 06.2014
BS - Business Administration, Management
University of New Orleans