Jessica Ollerich
West Des Moines
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
14
14
years of professional experience
Work History
General Manager
Check Into Cash
04.2024 - Current
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Coordinated closely with underwriters to ensure accurate documentation and expedited processing times for each application.
- Increased loan volume by identifying new business opportunities through networking events and community outreach efforts.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
Store Leader
Kwik Star
07.2021 - 03.2024
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Worked closely with district leaders and corporate leaders on strategic planning initiatives and implemented action plans.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
Store Manager
Casey's
04.2015 - 07.2021
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
Dietary Cook
Accura Healthcare
01.2011 - 05.2014
- Increased customer satisfaction with personalized attention to individual dietary concerns or allergies during meal preparation.
- Enhanced kitchen efficiency by implementing standardized recipes and portion control guidelines.
- Conducted regular equipment maintenance checks to ensure optimal functionality and prevent downtime disruptions.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
Education
Associate of Science - Nursing
DMACC
05.2004
Skills
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Training and development
- Relationship building
- Staff training
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Staff development
- P&L management
- Motivation
- Client relations
- Schedule management
- Customer retention
- Deadline oriented
- Performance improvement
- Vendor relationships
- Employee development
- Consistently meet goals
- Recruitment
- Marketing
Timeline
General Manager
Check Into Cash
04.2024 - Current
Store Leader
Kwik Star
07.2021 - 03.2024
Store Manager
Casey's
04.2015 - 07.2021
Dietary Cook
Accura Healthcare
01.2011 - 05.2014
Associate of Science - Nursing
DMACC
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