Jessica O'Loughlin
Wooster,OH
Summary
Dynamic leader with a proven track record at Lincoln Way Vineyards, enhancing customer satisfaction and upselling premium products, resulting in significant sales growth. Expert in business management and guest engagement, demonstrating a strong work ethic and sales leadership. Skilled in financial planning and administrative oversight, consistently exceeding sales goals and fostering long-term customer loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Server/Operations Manager
Lincoln Way Vineyards
2019.06 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Owner/Manager Tiny Tots Daycare
Self-employed
2012.01 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
Independent Sales Consultant
Tastefully Simple
2004.02 - Current
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
- Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
Education
Associates - Business Administration
Wayne College - Akron University
Orrville, OHSkills
- Order Management
- Guest Engagement
- Sales Techniques
- Strong Work Ethic
- Administrative Oversight
- Budget Administration
- Business Management
- Business Administration
- Sales Leadership
- Financial Planning
Timeline
Server/Operations Manager
Lincoln Way Vineyards
2019.06 - Current
Owner/Manager Tiny Tots Daycare
Self-employed
2012.01 - Current
Independent Sales Consultant
Tastefully Simple
2004.02 - Current
Associates - Business Administration
Wayne College - Akron University
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