Jessica Olson
Hesperia,CA
Summary
Highly motivated worker. I get along with everyone I am a fast learner and very dedicated to my job and my co workers. I am a Dependable employee always on time i show up ready to work. I have really good customer service. I am responsible and hardworking.
Overview
9
9
years of professional experience
Work History
Admitting Registrar
Desert Valley Hospital
11.2023 - Current
- Facilitated smooth transitions between departments for patients by coordinating transfers and ensuring all necessary paperwork was completed accurately.
- Participated in ongoing training opportunities to stay current on industry best practices for admitting registrar roles.
- Managed high-stress situations effectively while maintaining professional composure when dealing with emotional or difficult circumstances.
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
- Supported hospital administration by maintaining up-to-date knowledge of policies, procedures, and legal requirements related to patient admissions.
- Ensured accuracy of patient records by diligently updating demographic, medical, and financial data.
- Maintained strict confidentiality by securely handling sensitive patient information in compliance with HIPAA regulations.
- Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
- Collaborated with medical staff to ensure timely and accurate completion of admission forms and documentation.
- Demonstrated strong multitasking skills by balancing multiple responsibilities and effectively prioritizing tasks.
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Calculated collectible amount due for procedures.
CAMPUS MONITOR
The Heritage School
09.2018 - 11.2021
- Assisted with event planning activities including setting up equipment, directing traffic, and monitoring crowds
- Responded promptly and professionally to inquiries from parents or guardians regarding their student's well-being or performance
- Actively participated in crisis management training sessions to stay informed of proper procedures during emergencies
- Collaborated closely with other Campus Monitors to ensure consistent enforcement of rules and regulations
- Monitored hallways during class changes and enforced discipline procedures when needed
- Locked doors and gates of entrances and exits to secure buildings
- Helped the office and teachers with filing papers and help graded work
SOCIAL SERVICE AIDE
children and family services
01.2017 - 10.2018
- Conducted home visits to assess living conditions, providing support and resources when necessary
- Transport families to scheduled meetings with their children
- I would watch and monitor the visits
- Assisted the Social Worker going to the court house and getting orders signed to remove the children
- Supervised the children while we found placement for them
- Filed paperwork and wrote up reports of everything that happened on our visit
- Transport the children to new homes and have documents signed
- Make phone calls to schedule appointments for the social worker and families
- Call back mandated reporters and make sure that all their concerns were met and reported
FRONT DESK RECEPTIONIST
San Bernardino County Human Services
06.2016 - 01.2017
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Handled multi-line phone system and promptly transferred calls
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Monitored front desk traffic to support customer satisfaction
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Assisted with completion of forms or sign-in procedures
- Answered questions about company location and hours of operation
- Welcomed on-site visitors and directed to appropriate personnel
- Opened and closed main office in alignment with established security procedures
- Handled incoming and outgoing mail with timely attention
- Monitored inventory levels of office supplies to ensure adequate stock was always available
- Operated the switchboard to direct calls to the proper departments
- Scheduled appointments and maintained and updated appointment calendars
- Maintained tidy, presentable reception area with necessary stationary and materials
- Operated telephone switchboard to answer and forward calls
- Organized and filed important documents in filing cabinets or in online document storage solutions
CASHIER
Target
09.2015 - 06.2016
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Counted and balanced cash drawer at the beginning and end of each shift
- Assisted with training and mentoring new team members
Education
HIGH SCHOOL DIPLOMA -
Chaparral High School
06.2010
Skills
- Customer Service
- Multitasking
- Fast Learner
- Filing
- Verifying insurance
- Checking in patients
- Collecting co-pays
- Organizing charts
- Obtaining payments
- Emergency room experience
- Verifying eligibility
Timeline
Admitting Registrar
Desert Valley Hospital
11.2023 - Current
CAMPUS MONITOR
The Heritage School
09.2018 - 11.2021
SOCIAL SERVICE AIDE
children and family services
01.2017 - 10.2018
FRONT DESK RECEPTIONIST
San Bernardino County Human Services
06.2016 - 01.2017
CASHIER
Target
09.2015 - 06.2016
HIGH SCHOOL DIPLOMA -
Chaparral High School