Jessica Olson
Reno
Summary
Dynamic and accomplished Bartender with a history of elevating customer experiences at Peppermill Casino, Resort & Spa. Excelled in creative mixology and craft cocktail preparation, boosting sales through suggestive selling. Demonstrated exceptional teamwork, fostering a collaborative environment. Known for meticulous cash handling and a commitment to maintaining a pristine bar, consistently enhancing patron satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
Peppermill Casino, Resort & Spa
09.2013 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender/Cocktail Server
Bonanza Casino
03.2007 - 09.2013
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Assisted in menu design and updates, providing insights on customer preferences and seasonal trends.
Cashier
Aramark
07.2004 - 03.2007
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Hug High School
Reno, NV06-2005
Skills
- Creative mixology
- Classic cocktails
- Point of sale systems
- Craft cocktail preparation
- Collaboration and teamwork
- Responsible serving
- Maintaining a clean bar
- Suggestive selling
- Strong multitasking
- Team player attitude
Certification
- Alcohol Server License/Certificate – Nevada Alcohol Awareness
Timeline
Bartender
Peppermill Casino, Resort & Spa
09.2013 - Current
Bartender/Cocktail Server
Bonanza Casino
03.2007 - 09.2013
Cashier
Aramark
07.2004 - 03.2007
- Alcohol Server License/Certificate – Nevada Alcohol Awareness
High School Diploma -
Hug High School
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