Jessica Olson

Dynamic professional with a proven track record at Cotiviti, excelling in communication and problem-solving. A dependable team player skilled in time management and critical thinking, committed to delivering exceptional results in high-pressure environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

1. Team Empowerment and Mentorship: I helped build team confidence by training two members. One specifically with RCA/ Com Calls and another in both PCOB and RCA. Both have become confident in their roles and are comfortable in seeking my guidance when needing additional information or help.

2. Process Improvement Initiative: I created and shared an Excel tracker to help the team identify recurring issues with companies unwilling to provide information. This helps highlight the value of Centene PCOB callers having access to Availity and promotes effective outreach with helpful workarounds.

3. Peer Recognition: I was honored to be called out by my peers during a Town Hall meeting within my first 90 days. I have also made it in the Centene Newsletter.

4. Continued Growth and Quality: I’ve refined my communication skills by learning how to reference specific areas of the policy directly when speaking to reps. I have also made connections at Wellpoint with many of the reps there, which ensures more accurate information and minimizes wasting the auditors’ time when calling behind me. I have also maintained 100% quality in my 6 months here, while consistently meeting quota and balancing all assigned responsibilities.

I enjoyed training and I am honored that my managers trusted me with the responsibility!