Summary
Overview
Work History
Education
Skills
Awards
Software
Timeline
Generic

JESSICA OLVERA

Crandall

Summary

Leadership Pin - Twice Awarded for servant leadership while exceeding sales goals

Top Gun Winner - Nominated to attend an East Coast Leader’s Conference in Florida National Conference VIP - Recognized for outstanding leadership in team development and sales production within the Organization

Overview

7
7
years of professional experience

Work History

Human Resources Manager

Hyatt Regency Dallas
06.2023 - Current
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Elevated the company culture and strengthened a healthy work environment by conducting quarterly surveys and strategizing with leadership to enforce action plans based on feedback and findings
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Managed hotel safety by taking lead on employee work injuries, OSHA reporting and conducting monthly meetings with safety team to cover new safety policies and improve best practices

Human Resources Generalist

Renaissance Contractors, Inc.
07.2022 - 06.2023
  • Created a Referral Bonus Program to implement within the company
  • Advocated for the initiation of paid holidays for all full-time employees
  • Crafted an Exit Interview to begin utilizing when employees leave the company
  • Talent Acquisition - Experienced in recruiting for Administrative, Management and skilled trade positions: Project Managers, Superintendents, Foreman, Payroll Specialist, Heavy Equipment Operators, Carpenters, Concrete Finishers, laborers, etc
  • Actively working with management to identify hiring needs and collaborate to create efficient job post openings, recruit/headhunt candidates, screen/evaluate applicants, draft offer letters, make final offers, & onboard new hires
  • Human Resources - Administer company benefits program, point of contact for applicants & employees for HR questions/needs, conduct meetings/investigations (ER), assist Payroll department with timesheet adjustments & answering employee inquiries, & ensure documentation of personnel files
  • Safety Coordination & Training - Assist Operations Manager with jobsite incidents & vehicle accident investigations, manage random DT for DOT & non-DOT regulated employees, maintain documentation of training/education offered to employees, identify current/potential safety hazards, oversee foreman compliance of safety reports, coordinate required badging, training, & safety reports for all projects
  • Office Administration - Purchase office supplies & services, oversee company electronic equipment & troubleshoot when required, draft & distribute company memos, collect/organize various receipts & invoices, manage mobile device app

Project Administrator (Irving Interchange Project)

Webber, LLC
03.2021 - 07.2022
  • Accounting - Accounts receivable; create accruals and log/file delivery tickets for miscellaneous vendors from project purchases
  • Communicated and negotiated with vendors regarding payment status or invoice corrections
  • Collaborate with accounting team, engineers & project management to meet payment deadlines - processing invoices using Insite
  • Human Resources Administration - completed terminations, hiring requests, and employee status changes forms
  • Office Administration - ordered office and project supplies, created weekly expense reports for project staff, and aided TXDOT with their project trailer needs
  • Supported the remote IT team by assisting crews and office staff with device repairs, app troubleshooting, and login needs
  • Safety Coordination & Training - Managed & distributed PPE for employees, oversaw weekly safety meetings, & documented project safety trainings

Survey Manager Assistant

Heritage Materials LLC
11.2020 - 01.2021
  • During my brief time at Heritage Materials I was recruited to mentor under the Survey Manager, training to oversee the survey department while specializing in learning to operate engineering programs; Bluebeam, Bentley, and focusing on Trimble Business Center
  • Crew Management - Primarily assisted with preparing R.O.W plans on TBC, visited job sites to visualize plans being prepared and monitor survey crews' advancement, requested yearly bonus for crew members

Sr Corporate Sales Trainer/Human Resources Adminis

Skyline Consulting
01.2018 - 10.2020
  • Corporate Sales - Initially hired to do face to face sales offering Fortune 500 services in retail settings like Walmart, H-E-B, and Best Buy: offering AT&T, Spectrum, and B2B T-Mobile
  • Corporate Training - Managed a sales team of 20 representatives offering individual coaching sessions to ensure hitting weekly metrics
  • Additionally, I was trained to conduct second-round interviews providing feedback on potential sales agents to hire
  • Traveled throughout Alabama, Florida, and Houston area to provide sales trainings to other branch locations and provide guidance to increase sales using Salesforce CRM
  • Recruiter/HR - Temporarily moved to North Carolina to open a new branch and recruit a staff of local sales representatives in the Greensboro/ Winston Salem area
  • Posted and edited job ads on multiple job boards: Ziprecruiter, Indeed, LinkedIn, and Monster
  • Used an ATS to vet applicants and follow their life cycle throughout the recruiting process
  • Screened applicants and conducted final round interviews before making the official offers
  • Once offered, I scheduled DT/BG screenings, & onboarded new hires; providing safety orientation and assisting with the I9 as well as new hire paperwork

Education

Diploma - Early Graduate

LRHS

Skills

  • Fluent in English & Spanish
  • Employee Relations
  • Employee Retention
  • Planning Colleague Events
  • Training and Development
  • Fostering a Positive Environment
  • Safety Management
  • Recruiting and Headhunting
  • On-boarding and Offboarding
  • Payroll
  • Sales and Negotiation

Awards

  • Leadership Pin, Twice awarded for servant leadership while exceeding sales goals
  • Top Gun Winner, Nominated to attend an East Coast Leader's Conference in Florida
  • National Conference VIP, Recognized for outstanding leadership in team development and sales production within the Organization

Software

- Microsoft 365

- ADP

- Dimensions

- Taleo

- Goodhire

- Risk Portal

- Docusign

- Adobe sign

- Bluebeam

Timeline

Human Resources Manager

Hyatt Regency Dallas
06.2023 - Current

Human Resources Generalist

Renaissance Contractors, Inc.
07.2022 - 06.2023

Project Administrator (Irving Interchange Project)

Webber, LLC
03.2021 - 07.2022

Survey Manager Assistant

Heritage Materials LLC
11.2020 - 01.2021

Sr Corporate Sales Trainer/Human Resources Adminis

Skyline Consulting
01.2018 - 10.2020

Diploma - Early Graduate

LRHS

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JESSICA OLVERA