Jessica O'Malley
Rosedale,MD
Summary
Human resources professional equipped for strategic leadership roles, recognized for driving transformative change and enhancing employee satisfaction. Expertise in talent management and conflict resolution has led to significant improvements in employee engagement and retention at Resorts of Augsburg. Known for fostering collaboration and adapting to dynamic business needs, with a strong focus on organizational leadership and relationship building. Strategic planning skills contribute to creating inclusive work environments that align staffing with business objectives, ultimately driving company growth.
Overview
13
13
years of professional experience
Work History
Director of Human Resources
Resorts of Augsburg
Pikesville, MD
03.2024 - Current
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Managed the onboarding process, providing new hires with the necessary tools for success from day one.
- Directed each phase of the hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding.
- Maintained an "open door" policy to encourage employee communication and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained company compliance with local, state, and federal laws and established organizational standards.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Collaborated on hiring and training new employees, professional growth of staff, and team building and motivation.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Established performance management systems to align individual goals with organizational objectives.
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Optimized workforce planning strategies to align staffing levels with business needs efficiently.
- Enhanced company culture by promoting diversity and inclusion initiatives.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept the employee handbook current.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Fostered a positive work environment through a comprehensive employee relations program.
- Instructed senior leaders on appropriate employee corrective steps.
Administrative Office Manager
Stella Maris Nursing Home
Timonium, MD
03.2012 - 03.2024
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Improved communication between departments for better collaboration and problem-solving.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Enhanced employee productivity by providing ongoing training and development opportunities.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism.
- Assisted executive management with special projects as needed to support overall business objectives.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Collaborated with the IT department to troubleshoot technical issues and improve overall system functionality.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Updated reports, managed accounts, and generated reports for the company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's performance.
- Created a document management system to reduce paper usage and improve tracking accuracy.
- Delivered performance reviews, recommending additional training or advancements.
- Planned and executed company events such as year-end holiday parties, meetings, and staff mixers to promote office morale and cohesion.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated with office head to establish and monitor operating budget.
- Coordinated internal company-wide meetings, executive committee meetings, conferences, and staff meetings.
- Prepared and submitted monthly, quarterly, and annual financial statements to inform decision-makers.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations, and other materials for executive staff.
- Created an organized filing system to manage department documents.
- Coordinated office events, seminars, and meetings for staff and clients.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Assisted with payroll processing by verifying timesheets for over 50 plus and submitting them to the HR department on time.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Managed travel arrangements for employees attending conferences or business trips.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of the business office.
- Assisted in processing travel and expenses by gathering receipts, coding charges, and submitting worksheets.
- Provided administrative support to senior management as needed.
- Analyzed financial statements to identify discrepancies or areas of improvement.
Education
Some College (No Degree) - Nursing
Wesley College
DoverSkills
- Training and Coaching
- Office Administration
- Relationship Building
- Payroll and Budgeting
- Organizational Leadership
- Employee Training
- Scheduling and Calendar Management
- Event Coordination
- Strategic Planning
- Process Improvement
- Customer Service
- Staff Supervision
- Project Management
- Scheduling Management
- Payroll Management
- Office Management
- Administrative Support
- Staff Scheduling
- Administrative Management
- Critical Thinking
- Planning and Prioritization
- Attention to Detail
- Team Building
- Employee Onboarding
- Staff Training and Development
- Electronic Filing Systems
- Training and Orientation
- Hiring and Terminations
- Work Planning and Prioritization
- Administrative Background
- Goal Setting
Timeline
Director of Human Resources
Resorts of Augsburg
03.2024 - Current
Administrative Office Manager
Stella Maris Nursing Home
03.2012 - 03.2024
Some College (No Degree) - Nursing
Wesley College
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