Jessica Onstott

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Conducted regular reviews of operations and identified areas for improvement.
• Streamlined internal communication by implementing centralized data management tools, enhancing accessibility across departments while reducing redundancies or errors associated with outdated information sources.
• Managing Family Support email and assisting clients with documentation.

• Developed unique hairstyles showcasing creativity and technical expertise on multiple platforms.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Investigated and resolved complaints to satisfy guests and maintain good business practices.
• Developed loyal following of clients by providing high-quality services.

• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Organized successful in-store events to promote new product lines and engage potential clients.
• Educated customers on products to maximize benefits.
• Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
• Recorded notes for future reference about customer preferences and services delivered.
• Resolved guest complaints about service or style.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Increased client confidence by teaching them how to style their outfits appropriately for various situations.
• Boosted sales through effective upselling of complementary clothing items and accessories.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.

Developed and executed performance management programs to increase employee engagement and productivity.

• Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
• Performed general housekeeping and cleaning tasks.
• Assisted in receiving, stocking and distribution of merchandise.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Performed inventory control, such as counting, and stocking merchandise.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Helped train new employees in safe practices and warehouse procedures.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
• Fulfilled customer requests such trailer quotes and service request.

• Trained workers in proper methods, equipment operation and safety procedures.
• Oversaw the hiring process of new employees, selecting candidates based on qualifications and cultural fit.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Revitalized the salon''s social media presence by curating engaging content showcasing the team''s work, resulting in increased online bookings and brand visibility.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Trained new cosmetologists on makeup and skincare products and techniques.
• Distributed business cards outside of salon to generate new business.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Styled hair, and makeup for customers for special events and occasions.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Educated customers on products to maximize benefits.
• Developed loyal following of clients by providing high-quality services.
• Answered phone calls and emails to schedule client appointments.

• Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
• Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
• Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
• Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
• Greeted guests, promoted specials, and took orders.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
• Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
• Replenished serving stations with fresh food and cleaned up spills.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
• Kept workplace clean and organized in line with restaurant policies.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Executed sandwich artistry duties with very low occurrence of errors.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Shared information with customers about menu items, preparation methods, and ingredients.
• Assisted customers in choosing menu items by providing food complementing information.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Collaborated with team members to maintain a smooth workflow during busy hours.
• Prepared salads, soups and sandwiches for customers.