Jessica Opalinski
Reno,NV
Summary
Dedicated Community Manager with 13 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong organizational skills. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Bookkeeper
JBC Logistics Inc.
01.2023 - Current
- Reviewed documents and accounts for discrepancies and resolved variances.
- Updated general ledger with latest entries.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Generated financial statements and reports detailing accounts receivable status
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed each invoice and requisitions for payment approval.
Community Director
Oakmont Properties
01.2022 - 01.2023
- Managed operations and leasing of upscale community of 308 apartment homes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents and on-site associates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Assistant Community Director
Reno Experience District / Lyon Living
10.2020 - 11.2021
- Manage the leasing team, monitor closing ratios, meet occupancy goals, approve and audit all files.
- Work closely with the General Manager to provide direction for and oversight of business plans, budgets, forecasts, analysis, and approvals.
- Accounting month end reports.
- Process all legal paperwork and evictions.
- Work closely with the Maintenance supervisor to consistently provide exceptional curb appeal
- Assist with promotional and marketing activities to drive sales.
- Manage move-in’s, move-outs, ITV’s and renewals.
- Develop, implement, and monitored programs to maximize customer satisfaction.
- Establish and apply policies, goals, objectives, and procedures for the property and train new employees.
- Promptly acknowledge and address complaints to the satisfaction of the customer and ownership to ensure ongoing customer loyalty and word of mouth recommendations.
- Monitor advertising effectiveness and conducted market research on competition in the area.
- Oversaw facilities maintenance and repairs
- Developed and implemented unique and engaging activities for residents.
Community Director
FPI Management
07.2018 - 10.2020
- Generating and analyzing variance reports.
- Establishing the forecasted budget.
- Handle collections on unpaid accounts.
- Enforce corporate policies and systems.
- Act as liaison between property management and ownership.
- Responsible for the rental of apartment units to always ensure maximum occupancy.
- Developed and executed detailed marketing plans.
- Maintained excellent standards of customer service.
- Managed the maintenance team to ensure quick turnover times.
Assistant Community Director
Lewis Management
07.2017 - 07.2018
- Administration and financial statements.
- Assisting the General Manager at operational level in planning and execution of all work-related duties.
- Assist with promotional and marketing activities to drive sales.
- Developed, implemented, and monitored programs to maximize customer satisfaction.
- Establish and implement policies, goals, objectives, and procedures.
- Interview and train new employees.
- Promptly acknowledge and address complaints to the satisfaction of the customer and ownership to ensure ongoing customer loyalty and word of mouth recommendations.
- Generating leads and efficiently keeping in regular contact with existing prospects.
Leasing Manager
Sequoia Equities
02.2013 - 07.2017
- Monitored advertising effectiveness and conducted market research on competition in the area.
- Provided top notch customer service, executed routine transactions, analyzed resident concerns, and developed resident relations.
- Developed and executed detailed marketing plans.
- Trained leasing staff, set leasing goals and analyzed traffic and closing ratios.
- Responsible for the rental of apartment homes to always ensure maximum occupancy.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Education
High School Diploma -
Galena High School
Reno, NV06.2007
Skills
- Resident satisfaction
- Policies and procedures
- Contract Management
- Budgeting
- Verbal and written communication
- Financial Management
- Sales and marketing
- Improvement initiatives
- Coaching and mentoring
- Advanced problem solving
- Project planning and development
- Performance Evaluations
- Residential construction
- Construction management
- Staff Management
Timeline
Bookkeeper
JBC Logistics Inc.
01.2023 - Current
Community Director
Oakmont Properties
01.2022 - 01.2023
Assistant Community Director
Reno Experience District / Lyon Living
10.2020 - 11.2021
Community Director
FPI Management
07.2018 - 10.2020
Assistant Community Director
Lewis Management
07.2017 - 07.2018
Leasing Manager
Sequoia Equities
02.2013 - 07.2017
High School Diploma -
Galena High School
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