Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Opalinski

Reno,NV

Summary

Ten plus years of property management experience. Performance driven via company goals and personal high standards for property, administration, and customers. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

15
15
years of professional experience

Work History

Community Director

Oakmont Properties
Sparks, Nevada
01.2022 - Current
  • Managed operations and leasing of upscale community of 308 apartment homes.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Communicated effectively with owners, residents and on-site associates.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Assistant Community Director

Reno Experience District / Lyon Living
Reno, NEVADA
10.2020 - 11.2021


  • Manage the leasing team, monitor closing ratios, meet occupancy goals, approve and audit all files.
  • Work closely with the General Manager to provide direction for and oversight of business plans, budgets, forecasts, analysis, and approvals.
  • Accounting month end reports.
  • Process all legal paperwork and evictions.
  • Work closely with the Maintenance supervisor to consistently provide exceptional curb appeal
  • Assist with promotional and marketing activities to drive sales.
  • Manage move-in’s, move-outs, ITV’s and renewals.
  • Develop, implement, and monitored programs to maximize customer satisfaction.
  • Establish and apply policies, goals, objectives, and procedures for the property and train new employees.
  • Promptly acknowledge and address complaints to the satisfaction of the customer and ownership to ensure ongoing customer loyalty and word of mouth recommendations.
  • Monitor advertising effectiveness and conducted market research on competition in the area.
  • Oversaw facilities maintenance and repairs
  • Developed and implemented unique and engaging activities for residents.

Community Director

FPI Management
Reno, NEVADA
07.2018 - 10.2020
  • Generating and analyzing variance reports.
  • Establishing the forecasted budget.
  • Handle collections on unpaid accounts.
  • Enforce corporate policies and systems.
  • Act as liaison between property management and ownership.
  • Responsible for the rental of apartment units to always ensure maximum occupancy.
  • Developed and executed detailed marketing plans.
  • Maintained excellent standards of customer service.
  • Managed the maintenance team to ensure quick turnover times.

Assistant Community Director

Lewis Management
Reno, NEVADA
07.2017 - 07.2018
  • Administration and financial statements.
  • Assisting the General Manager at operational level in planning and execution of all work-related duties.
  • Assist with promotional and marketing activities to drive sales.
  • Developed, implemented, and monitored programs to maximize customer satisfaction.
  • Establish and implement policies, goals, objectives, and procedures.
  • Interview and train new employees.
  • Promptly acknowledge and address complaints to the satisfaction of the customer and ownership to ensure ongoing customer loyalty and word of mouth recommendations.
  • Generating leads and efficiently keeping in regular contact with existing prospects.

Leasing Manager

Sequoia Equities
Reno, NEVADA
02.2013 - 07.2017
  • Monitored advertising effectiveness and conducted market research on competition in the area.
  • Provided top notch customer service, executed routine transactions, analyzed resident concerns, and developed resident relations.
  • Developed and executed detailed marketing plans.
  • Trained leasing staff, set leasing goals and analyzed traffic and closing ratios.
  • Responsible for the rental of apartment homes to always ensure maximum occupancy.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Leasing Agent

Private Owner
Reno, NEVADA
01.2009 - 02.2013
  • Verified tenant incomes and other information before accepting lease applications.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Collected rent and tracked resident payments and information in computer system.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Greeted clients, showed apartments, and prepared leases.

Education

High School Diploma -

Galena High School
Reno, NV
06.2007

Skills

  • Resident satisfaction
  • Policies and procedures
  • Contract Management
  • Budgeting
  • Verbal and written communication
  • Financial Management
  • Sales and marketing
  • Improvement initiatives
  • Coaching and mentoring
  • Advanced problem solving
  • Project planning and development
  • Performance Evaluations
  • Residential construction
  • Construction management
  • Staff Management

Timeline

Community Director

Oakmont Properties
01.2022 - Current

Assistant Community Director

Reno Experience District / Lyon Living
10.2020 - 11.2021

Community Director

FPI Management
07.2018 - 10.2020

Assistant Community Director

Lewis Management
07.2017 - 07.2018

Leasing Manager

Sequoia Equities
02.2013 - 07.2017

Leasing Agent

Private Owner
01.2009 - 02.2013

High School Diploma -

Galena High School

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