JESSICA ORCA
SURPRISE,AZ
Summary
Detail-oriented Paralegal student with 14 years of office experience and strong ethical values. Proficient in investigation techniques for civil, criminal, and transactional cases, as well as business law, case management, and intellectual property law. Skilled in legal research across various databases and capable of multitasking in fast-paced environments.
Overview
2018
2018
years of professional experience
4
4
years of post-secondary education
Work History
Paralegal
Law office of John Hinden
Santa maria, CA
02.2017 - 07.2017
- Conducted legal research, providing critical information that informed case strategies and strengthened arguments.
- Drafted legal documents and pleadings, ensuring compliance with court requirements and enhancing case readiness.
- Organized case files and evidence for trial preparation, facilitating efficient access to information during proceedings.
Office Administrator
SECC
Santa Maria, CA
01.2016 - 06.2017
- Process payroll for employees using advanced payroll software.
- Ensure compliance with labor laws and payroll regulations consistently.
- Facilitated new employee onboarding and documentation processes to ensure smooth integration.
- Managed office supplies and equipment procurement for efficient operations.
- Collaborated with team members to streamline data processing workflows.
- Implemented OSHA compliance quality and safety plans.
- Analyzed contract terms to identify potential risks and liabilities.
- Coordinated contract negotiations between stakeholders and external vendors.
- Assisted legal team in drafting and revising complex agreements and documents.
Legal contracts administrator
Rarig Construction
San Luis Obispo, California
02.2016 - 11.2016
- Led contract negotiations with vendors and subcontractors, ensuring favorable terms and compliance.
- Managed contract negotiations with vendors and subcontractors effectively.
- Facilitated communication between project managers and legal teams, streamlining contract review process.
Senior Mortgage Specialist
ORCA FINANCIAL
Santa Maria, CA
07.2010 - 03.2011
- Was finishing files leftover from Valley mortgage so I may go back to school to follow through with my goals of becoming a certified Paralegal.
- Facilitated mortgage application processes, addressing unique client needs to ensure satisfaction and successful outcomes.
- Coordinated with lenders to ensure timely loan processing and approvals.
- Streamlined documentation processes, improving turnaround time for loan origination and enhancing overall client experience.
- Educated clients about mortgage options and financial products available.
- Analyzed credit reports to evaluate borrower eligibility and risk.
- Cultivated relationships with real estate agents and clients, generating a network of referrals to support business growth.
Loan specialist
VALLEY MORTGAGE/DH FUNDING
Santa Maria, CA
02.2008 - 06.2010
- Managed all loans and supervised a team of two assistants.
- Coordinated deadlines on files and followed up with customers to ensure timely processing.
- Processed all referrals to our office, facilitating new client engagement.
- Oversaw daily office operations, ensuring smooth workflow and adherence to company policies.
Loan Officer
WELLS FARGO HOME MORTGAGE
Santa Maria, CA
03.2008 - 02.2009
- Evaluated client financial information for loan eligibility and risk assessment.
- Guided clients through mortgage application processes and documentation requirements.
- Provided customer service, closed loans, and originated loans.
- Collaborated with real estate agents to facilitate property financing transactions.
- Solicited Wells Fargo customers by engaging them in discussions about their financial needs.
Loan Officer
VALLEY MORTGAGE
Santa Maria, CA
08.2005 - 02.2008
- Advised clients on mortgage products and suitable financing options for their needs.
- Evaluated loan applications for compliance with company policies and regulations, ensuring adherence to standards.
- Collaborated with underwriters to expedite processing of loan requests, enhancing turnaround time.
- Coordinated loan closings with escrow officer and realtors to facilitate smooth transactions.
Escrow Assistant
FIRST AMERICAN TITLE CO
Santa Maria, CA
12.2001 - 07.2005
- Assisted Escrow Officer Gwen Kendall in processing escrow transactions and balancing closings.
- Assisted with signings of escrow documents and closings of escrows.
- Managed multiple tasks simultaneously to ensure efficient workflow.
- Marketed Gwen to real estate agents, ensuring high client satisfaction.
- Multitasking is a must with this job.
Sales rep
DENMAT
Santa Maria, CA
08.2001 - 12.2001
- Ranked as one of the top sales producers before my departure.
- Handled calls in Denmat call center for temporary assignment.
- Managed incoming and outgoing calls to solicit Denmat dental products, gaining comprehensive product knowledge during training.
- Ranked among the top sales producers at Denmat, supporting team success.
Senior Customer Service Representative
CITIFINACIAL
Santa Maria, CA
03.1998 - 07.2001
- Developed processes and systems that enhanced customer service satisfaction.
- Earned 'Top Seller' for two consecutive quarters in 2000.
- Consistently exceeded daily loan application goals through diligent follow-up and effective client communication.
- Cultivated empathetic client relationships, earning a reputation for consistently exceeding sales goals.
- Monitored delinquency rates and consistently met weekly loan closing goals through proactive management.
- Managed customer inquiries through various channels to ensure prompt resolution.
- Provided training and mentorship to new team members on best practices.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated loan applications to determine eligibility and risk factors.
- Collaborated with clients to understand financial needs and goals.
- Prepared detailed loan documentation for submission and processing.
- Communicated with underwriters to facilitate loan approval process.
- Maintained compliance with industry regulations and company policies.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Advised clients on personal budgeting, debt consolidation, retirement planning, tax filing.
- Advised clients on ways to save money through budgeting techniques, debt consolidation, and estate planning.
- Provided guidance on debt consolidation options including refinancing mortgages or taking out personal loans.
- Resolved customer issues with knowledgeable and friendly service, fostering high levels of customer satisfaction.
- Recognized customer needs quickly and effectively during interactions.
- Managed customer accounts to ensure timely payment and resolution of disputes.
- Communicated with clients via phone and email regarding outstanding balances.
- Recorded customer interactions and ensured accurate documentation in the collections system for effective tracking.
- Collaborated with team members to develop effective collection strategies.
Assistant Manager
Goodwill industries of northern Arizona
- Assisted in managing daily operations and staff scheduling for retail locations.
- Supported training programs for new employees on store policies and procedures.
- Coordinated inventory management to ensure product availability and organization.
- Managed onboarding documentation, ensuring compliance with regulatory requirements and company standards.
- Streamlined onboarding processes, reducing time for new hire setup and training activities.
- Managed applicant tracking system to streamline recruitment processes effectively.
- Conducted interviews to assess candidate qualifications and cultural fit.
- Facilitated onboarding processes for new hires to ensure smooth transitions.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
Education
ASSOCIATES DEGREE BUSINESS - Paralegal Studies
Hancock College
Santa maria, CA, United States 01.2013 - 06.2017
HIGH SCHOOL DIPLOMA -
Santa Maria High School
Santa Maria, CA, United StatesSkills
- Legal document drafting
- Legal analysis
- Civil Litigation
- Bankruptcy law
- Family Law
- Power of attorney
- Case Management
- Evidence management
- Research expertise
- Document organization
- Client communication
- Decisive
- Team-oriented
- Understands confidentiality
Accomplishments
- Extensive family law experience and knowledge.
- 2 years of title / Escrow experience
- 5 Years of Notary Public experience
- 12 years of Finance experience
- 18 years of Customer Service experience
Timeline
Paralegal
Law office of John Hinden
02.2017 - 07.2017
Legal contracts administrator
Rarig Construction
02.2016 - 11.2016
Office Administrator
SECC
01.2016 - 06.2017
ASSOCIATES DEGREE BUSINESS - Paralegal Studies
Hancock College
01.2013 - 06.2017
Senior Mortgage Specialist
ORCA FINANCIAL
07.2010 - 03.2011
Loan Officer
WELLS FARGO HOME MORTGAGE
03.2008 - 02.2009
Loan specialist
VALLEY MORTGAGE/DH FUNDING
02.2008 - 06.2010
Loan Officer
VALLEY MORTGAGE
08.2005 - 02.2008
Escrow Assistant
FIRST AMERICAN TITLE CO
12.2001 - 07.2005
Sales rep
DENMAT
08.2001 - 12.2001
Senior Customer Service Representative
CITIFINACIAL
03.1998 - 07.2001
Assistant Manager
Goodwill industries of northern Arizona
HIGH SCHOOL DIPLOMA -
Santa Maria High School