Jessica Ornelas
Receptionist
Denver,CO
Summary
Enthusiastic Professional eager to contribute to team success through hard work, strong time management, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
14
14
years of professional experience
Work History
Receptionist
All Copy Products
Denver , CO
02.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
- Coordinated with vendors to deliver catering and various services for meetings.
- Established positive relationships with clients, ensuring their needs were met throughout the event.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
Field Advisor
Sundae
Denver, CO
01.2022 - 09.2022
- Coordinated home inspections with 100's of Sellers in distressed properties/situations.
- Took photos and virtual walk-through tours of 100's of distressed properties.
- Created listings, descriptions and accurate information to provide Investors a clear representation of properties.
- Collaborated and effectively communicated with co-workers to market and get properties under contract.
- Clearly communicated Sundae processes to Sellers to help ease their anxiety and ensure smooth transactions and maintain transparency.
- Worked independently with minimal supervision.
- Maintained busy work schedule both remotely and onsite.
- Used Salesforce to create listings, add payments for inspections, and communicate necessary information to team mates.
- Used Slack for quick communication with each Seller channel.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Cash Transaction Processor
Accept.inc
Denver, CO
02.2021 - 10.2021
- Prepared documents such as contracts and disclosures and used CTM One, CTMeContracts, REColorado, IRESis and Slack to send/complete and communicate said paperwork
- Worked with dynamic start-up company to provide excellent customer service and satisfaction
- Set up, stored and updated over 150 customer files, department records and regulatory paperwork
- Collected and compiled paperwork such as contracts, amends, title abstracts, closing documents, insurance paperwork and HOA documents
- Reviewed and validated details of contracts, amends, title abstracts, closing documents, insurance paperwork and HOA documents
- Produced and submitted completed paperwork to title and loan team
- Organized and prioritized tasks to keep file on track for important deadlines
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Worked flexible hours; night, weekend, and holiday shifts
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Served customers and followed outlined steps of service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Participated in team-building activities to enhance working relationships
- Proved successful working within tight deadlines and fast-paced atmosphere
Transaction Coordinator/Compliance Coordinator
Berkshire Hathaway HomeServices Innovative RE
Northglenn, CO
02.2020 - 02.2021
- Prepared documents such as contracts and disclosures and used CTM One, CTMeContracts, REColorado, IRESis and LoneWolf to complete all paperwork
- Met deadlines by proactively managing individual and team tasks
- Maintained confidentiality of bank records and client information
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold compliance
- Worked with buyers, sellers and banks to facilitate smooth sales transactions and satisfied customers
- Used coordination and planning skills to achieve results according to schedule
- Developed positive and productive relationships with Title Companies, Cooperating Agents and Team Members
- Maintained current contract files as prescribed by company contract policies and procedures
- Responded to messages and inquiries from various parties to promote quick resolutions
- Collaborated with contract team to review client contracts, documents, files and other records to assess compliance
- Monitored documents to verify they contained required signatures.
- Assisted with training and answering questions from Agents
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
Real Estate Agent
Berkshire Hathaway HomeService/The Property Shop
Thornton, CO
05.2016 - Current
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Developed and maintained relationships with clients through networking, postcards
- Liaised between buyers and sellers to ensure positive experiences for both parties
- Represented buyers and sellers of developed and undeveloped properties
- Wrote effective listings detailing property features
- Accompanied buyers and sellers to home inspections and appraisals
- Used Matrix and IRES to find properties for clients
- Guided clients from beginning to end of home buying process in choosing right property
- Communicated with clients to understand property needs and preferences
- Advertised client properties through websites, and social media
- Maintained connections with clients to encourage repeat business and referrals
- Reviewed market research data and changed sales plans accordingly
- Presented purchase offers to sellers for consideration
- Negotiated, facilitated and managed real estate transactions
- Showed properties to potential buyers and other brokers at open houses and by appointment
Jewelry Sales Associate
Kohls Corp.
Thornton, CO
10.2013 - 03.2016
- Replenished merchandise from inventory during downtime when stock became low
- Aided customers in finding right jewelry for personal preferences and specific occasions
- Accommodated customers by recommending bridal jewelry suited to individual tastes and budgets
- Delivered exceptional customer service and supported positive brand experience
- Informed customers of upcoming promotions
- Mentored new associates and coached on marketing techniques, engagement strategies, return policies and customer service techniques
- Completed all daily activities for store opening and closing, including counting and securing precious jewelry as per company guidelines
- Answered customer inquiries concerning warranties and addressed repair needs
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase
- Remained up-to-date on all product knowledge
- Performed general maintenance and light cleaning of jewelry area
- Welcomed customers and provided positive and rewarding customer experience
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable
Administrative Assistant
Tiger Eye LLC
Northglenn, CO
08.2013 - 12.2015
- Drafted listing contracts and purchase agreements
- Maintained property files, and listings in MLS
- Researched current and past owners of properties for title information and property data
- Supported agents in closing over 40 sides annually
- Managed contractual guidelines and deadlines to successfully close transactions
- Prepared and distributed transaction related correspondence
- Worked with clients, inspectors, lenders, appraisers, and
Title companies to ensure documents were completed - Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Developed CMA’s, listing packages, and marketing materials
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Monitored work calendar and scheduled appointments, and meetings
- Handled client correspondence and tracked records to foster office efficiency
Special Education Paraprofessional
Adams 12 Five Star Schools
Thornton, CO
08.2010 - 05.2013
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
- Maintained positive attitude and affirmatively communicated with each student
- Administered tests to class and graded papers
- Provided student support through special accommodations, extra assistance and assessments
- Supported teacher in development of individual learning strategies
- Accompanied students to restroom, on field trips, to cafeteria and to playground
- Alerted instructor to student behavior or issues that needed to be addressed
- Collaborated with teacher to create customized classroom environment that was integral to students' needs
- Created learning and content strategies to meet needs of mentally and physically disabled students
- Led activities that developed students' physical, emotional and social growth
- Instructed students in various academic areas and reading groups
- Organized instruction material, including constructing bulletin boards and setting up work areas
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration
- Delivered effective and differentiated classroom instruction to diverse range of developmentally challenged students
- Communicated non-verbally with children to provide comfort, encouragement and positive reinforcement
- Coordinated special education students and teacher assistant schedules with master schedule
- Redirected students using Positive Behavior Support (PBS)
- Assisted in creating and managing IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
Education
Education
Pikes Peak Community College
Colorado Springs, COEducation
El Paso Community College
El Paso, TXBusiness Management
Front Range Community College
Westminster, COHigh School Diploma -
Pentecostal Christian Academy
Colorado Springs05.1999
Skills
- Administrative support
- Excellent time management
- Strong organizational skills
- Active CO Real Estate License
- Customer service-oriented
- Great team player
References
Celeste Lo
Director of Cash Transactions
Phone: (303) 995-6702
Edyta Radomska
Cash Transaction Processor Lead
Phone: (720) 775-7736
More available upon request
Timeline
Receptionist
All Copy Products
02.2023 - Current
Field Advisor
Sundae
01.2022 - 09.2022
Cash Transaction Processor
Accept.inc
02.2021 - 10.2021
Transaction Coordinator/Compliance Coordinator
Berkshire Hathaway HomeServices Innovative RE
02.2020 - 02.2021
Real Estate Agent
Berkshire Hathaway HomeService/The Property Shop
05.2016 - Current
Jewelry Sales Associate
Kohls Corp.
10.2013 - 03.2016
Administrative Assistant
Tiger Eye LLC
08.2013 - 12.2015
Special Education Paraprofessional
Adams 12 Five Star Schools
08.2010 - 05.2013
Education
Pikes Peak Community College
Education
El Paso Community College
Business Management
Front Range Community College
High School Diploma -
Pentecostal Christian Academy
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