Jessica Orr
Mason,OH
Summary
Experienced business and premium auditing professional with proven problem-solving, leadership, excellent time management, and organizational abilities. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Premium Auditor
AmTrust Insurance
08.2022 - Current
- Performs virtual audits on Property/Casualty Commercial adjustable insurance policies concentrating on workers’ compensation, auto, and general liability
- Ensuring business contract compliance
- Establishes appropriate workers compensation and general liability classifications, exposures, and basis of premium
- Developed premium exposures by company, industry, and government rules and regulations
- Reviews, verifies, and records pertinent classification data from insured’s business operations
- Concentration on workers compensation, general liability, and auto policies
- Maintains positive company image with insured’s, agents, and vendor relations.
- Prepares reports and supporting documentation for audit findings.
Premium Auditor
Travelers
01.2020 - 01.2022
- Performed physical and virtual audits on Property/Casualty Commercial adjustable insurance policies concentrating on workers’ compensation, auto, and general liability
- Establishes appropriate workers compensation and general liability classifications, exposures, and basis of premium
- Developed premium exposures by company, industry, and government rules and regulations
- Reviewed, verified, and recorded pertinent classification data from insured’s business operations
- Concentration on workers compensation, general liability, and auto policies.
- Prepared reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
Director of Collections
CMC Properties
02.2009 - 10.2019
- Designed, created, and implemented the collections department process while ensuring compliance with procedures and protocols at the corporate and site level
- Managed, coordinated, and performed quality control, high volume forecasting, and data analysis
- Ensured compliance for CMC with the FDCPA and FCRA including records retention for all CMC residential and commercial properties
- Point of contact for all attorney, vendor, and third-party negotiations.
- Led customer-specific initiatives such as root cause analysis and implemented collection process improvements.
- Improved collections and disputes process through use of collection applications.
Customer Experience and Collections Manager
United Auto Credit Corporation
01.2004 - 11.2008
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and collections functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
AS - Business Management
THOMAS MORE UNIVERSITY
Skills
- Critical Thinking and Analysis
- Quality Assessments
- Non-Compliance Assessment
- Business Operations Analysis
- Bookkeeping and Reconciliation
- Proficient in Word, Excel, Outlook, Nexus, various Accounting, Premium Audit, Collections, and Property Management Applications
- Managerial and project management experience
- Data entry and data processing skills
Additional Information
APA1 Certification
Volunteer Work
· Board Director – Mason Schools Foundation (2022-Present)
- ·Serves as an advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission of supporting children and staff in our school district.
- · Provided guidance and leadership on strategic planning initiatives and organizational development.
- · Attends board meetings and conducted board business to address organizational objectives.
· DEI Leader - Mason City Schools DEI Council (2016- Present)
Timeline
Premium Auditor
AmTrust Insurance
08.2022 - Current
Premium Auditor
Travelers
01.2020 - 01.2022
Director of Collections
CMC Properties
02.2009 - 10.2019
Customer Experience and Collections Manager
United Auto Credit Corporation
01.2004 - 11.2008
AS - Business Management
THOMAS MORE UNIVERSITY
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