Jessica Ortega
Englewood,CO
Summary
Dynamic professional with experience at Children’s Hospital Colorado, adept in HIPAA compliance and patient registration. Proven problem-solver with strong verbal communication skills, enhancing patient experiences and streamlining processes. Successfully implemented strategies that improved registration efficiency, ensuring accuracy and confidentiality while managing high patient volumes.
Personable and organized individual with knack for efficient and accurate data entry, ensuring seamless registration processes. Knowledge of medical terminology and proficiency in handling electronic health records contribute to maintaining up-to-date patient information. Dedicated to enhancing patient experience and supporting administrative efficiency.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
01.2021 - 11.2022
- Worked front counter, drive-thru and other areas.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Observed customer purchases in line and differentiated between standard portions.
Crew Member
Jack in the Box
05.2023 - 08.2023
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Registration Representative
Children’s Hospital Colorado
10.2024 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
- Facilitated clear communication between patients, families, providers, and staff members to ensure seamless care coordination.
- Assisted with staff scheduling, ensuring adequate coverage during peak hours and minimizing overtime costs.
- Answered patient questions and inquiries regarding registration process and documentation.
- Welcomed as many as 80 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Used Epic to record and organize patient insurance and medical information.
- Entered patient information into payment system accurately for billing purposes.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Upheld HIPAA regulations and standards for protecting patient information.
Education
High School Diploma -
Sheridan High School
3201 W Oxford Ave Denver, CO 8023605-2023
Skills
- HIPAA compliance
- Insurance procedures
- Patient registration
- Insurance verification
- Patient confidentiality
- Patient correspondence
- Problem-solving
- Verbal and written communication
- Healthcare experience
- Medical terminology
- Payment processing
- Experience with Epic, OneSorce
- Verification and eligibility
- Multitasking and prioritization
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Registration Representative
Children’s Hospital Colorado
10.2024 - Current
Crew Member
Jack in the Box
05.2023 - 08.2023
Crew Member
McDonald's
01.2021 - 11.2022
High School Diploma -
Sheridan High School
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