Jessica Ortega
Reynolds Army Health Clinic
Lawton,OK
1
Language
31
years of professional experience
Achieved high levels of customer satisfaction through over 30 years of laboratory experience and teamwork.,Contributed to laboratory success as a medical assistant in microbiology, phlebotomist, and receptionist.,Demonstrated ability to multitask effectively while providing outstanding customer service.,Cultivated positive interactions with customers to enhance their overall experience.
Work History
Medical Lab Assistant
2 Years- Implemented process improvements that increased turnaround times for test results, enhancing overall service delivery.
- Led quality assurance initiatives to ensure adherence to clinical standards and regulatory requirements.
- Developed training materials for new hires, streamlining onboarding processes within the laboratory team.
- Oversaw inventory management of lab supplies, optimizing resource allocation and reducing waste.
- Maintained a clean work environment by following strict sanitation protocols reducing the risk of contamination or cross-contamination between samples.
- Enhanced patient care by maintaining accurate records of lab results and communicating with medical professionals.
- Increased lab safety by strictly adhering to guidelines for chemical storage, waste disposal, and handling of biohazardous materials.
- Demonstrated strong attention to detail when reviewing clinical information enabling accurate identification of discrepancies or anomalies that could impact test outcomes.
- Provided exceptional customer service to patients during specimen collection processes resulting in increased satisfaction scores from both patients and healthcare providers alike.
- Expedited patient diagnosis with timely completion of Phlebotomy tasks, including blood draw preparation and specimen labeling.
- Reduced turnaround time for test results by prioritizing tasks and working efficiently in a high-volume environment.
- Assisted in the training and onboarding of new staff members, sharing knowledge and expertise to help them become proficient in their roles more quickly.
- Ensured quality control by performing regular equipment maintenance, calibration, and troubleshooting.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
Phlebotomist
1 Year 1 Month- Collected blood samples from patients using various venipuncture techniques.
- Ensured compliance with safety protocols and infection control measures during procedures.
- Maintained accurate records of patient information and sample collection details.
- Trained and mentored junior phlebotomists on best practices and procedural efficiency.
- Streamlined sample processing workflows to enhance turnaround times for laboratory testing.
- Collaborated with healthcare professionals to coordinate patient care and phlebotomy services.
- Led initiatives to improve patient comfort during blood draw procedures through effective communication strategies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
LMA 4
8 Years 3 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
LMA Phlebotomy
7 Years- Performed venipuncture and skin puncture on patients of all ages.
- Obtained specimens from adults, children, and infants for laboratory tests.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Labeled specimen containers with patient information accurately and legibly.
- Processed specimens to ensure accurate results.
- Educated patients regarding the procedure and answered any questions they had.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Provided assistance to medical personnel when needed during emergency situations.
- Stored collected specimens according to established protocols for transport to the laboratory.
- Monitored inventory levels of supplies necessary for performing phlebotomy duties.
- Maintained cleanliness of work area throughout shift.
- Assisted in training new employees on proper phlebotomy techniques.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Verified collection orders and communicated discrepancies to nurses.
Laboratory Phlebotomist
12 Years- Performed venipunctures and skin punctures on patients to draw blood for laboratory tests.
- Demonstrated excellent patient care by providing comfort and assurance during the procedure.
- Ensured that specimens were collected in accordance with established protocols and standards.
Education
Some College (No Degree) - General Studies
Phlebotomy - Phlebotomy
- Completed coursework in [Subject], [Subject] and [Subject]
High School Diploma
- Honor Roll [Semester and Year]
Skills
Basic computer skills
Customer service
Work well with others
Team work
Problem solving
Bilingual
Inventory
Languages
Spanish
Native or Bilingual
Timeline
Medical Lab Assistant
Reynolds Army Health Clinic
09.2024 - CurrentRead More
Phlebotomist
Comanche Memorial Hospital
04.2024 - 05.2025Read More
LMA 4
ESO Regional Lab ST Joseph Hospital
01.2016 - 04.2024Read More
LMA Phlebotomy
St Joseph Hospital
01.2009 - 01.2016Read More
Laboratory Phlebotomist
Comanche Memorial Hospital
01.1996 - 01.2008Read More
Eisenhower High School
High School Diploma
Read More
Vocational Education
Phlebotomy from Phlebotomy
Read More
Cameron University
Some College (No Degree) from General Studies
Read More