Jessica Ortega-Gibson
Summary
Accomplished Human Resources Leader with over 15 years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides, trains and supports clients in areas of strategic human resources management, employment law compliance, employee relations, organizational development, worker's compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal, teams. Human Resources executive with deep experience in talent management, organizational development, and strategic planning. Strong focus on fostering team collaboration and driving impactful results. Adept at navigating complex challenges and adapting to dynamic environments. Skilled in leadership, conflict resolution, and employee engagement. Known for reliability and results-driven approach.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Human Resources Consultant
On-call HR
08.2017 - Current
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Enhanced company culture, boosting satisfaction by 20% and navigating laws for multi-state and international employees
- Cut legal risks by 25%, resolving HR challenges promptly, achieving 30% reduction in employee relations issues
- Streamlined policies, reducing disputes by 20%, and maintained 95% compliance with evolving regulations
- Boosted payroll accuracy by 15% through process enhancements and ensured 98% employee satisfaction with timely processing
- Applied fact-based data analysis to identify and build capabilities, boosting organizational efficiency by 25%.
- Client industries have included: air transportation, health care services, construction, engineering, retail, restaurant, hospitality, education, manufacturing, finance, insurance, IT, startups, repair and maintenance, SAAS, warehousing and storage, and logistics.
Vice President of Human Resources
Nutritional Therapy Association
05.2021 - 01.2024
- Established partnerships, expanding collaborations by 30%
- Guided execs, boosting efficiency by 20% through successful organizational design and change management
- Led data-driven HR transformation, achieving 25% efficiency improvement across key domains
- Drove DEI initiatives, contributing to 15% increase in employee satisfaction
- Spearheaded organizational restructuring, resulting in a 20% improvement in departmental resource allocation and efficiency.
- Managed complex labor relations issues by collaborating with legal counsel, mitigating risk and maintaining positive working relationships.
- Developed effective change management strategies to guide employees through periods of organizational transformation while minimizing disruptions to daily operations.
Director of /HR Consultant
AllWorld Language Consultants
10.2005 - 12.2023
- Provided on-demand employee relations expertise for ALC, achieving a 95% resolution rate
- Directed HR expansion, boosting ALC workforce from 125 to 600 employees by optimizing recruitment timelines, resulting in 25% decrease in vacancy duration
- Engineered and implemented hiring policies, procedures, and technologies, contributing to 30% increase in workforce efficiency
- Led diverse HR functions, enhancing employee satisfaction by 15% through strategic planning, performance reviews, and benefits programs
- Achieved 100% OFCCP compliance, successfully managing Affirmative Action Program and contributing to 20% improvement in diversity representation within workforce
- Developed and implemented a comprehensive talent acquisition strategy that reduced the average time to hire by 25%, utilizing advanced HR software and data analytics to streamline recruitment processes.
- Streamlined HR processes for increased efficiency by automating manual tasks and reducing paperwork.
- Organized team-building events and activities to foster collaboration, increase morale, and improve overall productivity among staff members.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Human Resources Manager
MACTAC
10.2016 - 08.2017
- Directed HR functions, reduced turnover from 56% to 1% in 4 months, cutting temporary labor costs by 25%
- Managed onboarding, reduced benefits costs by 20%, and enhanced employee education, resulting in 95% enrollment
- Collaborated with managers to align operations with organizational policies, leveraging HRIS software to track compliance progress
- Identified and implemented appropriate strategies to increase employee satisfaction and retention
- Recruited top talent to maximize profitability.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Director of Human Resources
State of Indiana
02.2015 - 05.2016
- Introduced programs reducing labor issues, restoring HR credibility, and fostering unified culture
- Oversaw 26 HR professionals, emphasizing turnover and retention strategies, resulting in 15% reduction in turnover
- Implemented initiatives in staffing, benefits, executive compensation, and HRIS, enhancing operational efficiency by 20%
- Led training and leadership development, resulting in 25% improvement in employee performance
- Ensured regulatory compliance, mitigating risks and reinforcing ethical HR practices.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Director of Human Resources
Comlux America, LLC
09.2010 - 01.2015
- Led company growth from 50 to 500 employees, implementing hiring policies and shifting PTO to bi-weekly accrual system, resulting in 30% increased employee satisfaction
- Enhanced efficiency by procuring HR technology, cutting operating costs by 30%, and introducing self-service capabilities for employees and management
- Secured state-funded training grants, boosting employee skill development and satisfaction
- Collaborated with CFO to transition to self-funded benefits plan, reducing costs and launching on-site health clinic, leading to 25% decrease in healthcare expenses
- Employed targeted communication strategies and targeted analytics to smooth post-merger transitions and cut turnover by 15%.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Structured compensation and benefits according to market conditions and budget demands.
- Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees.
- Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
Education
MBA in Human Resources Management -
Strayer University
Bachelor of Arts Degree in Political Science and Law -
Western Michigan University
Skills
- Organizational Development
- Employee Engagement
- Employee Relations Management
- Employment Law
- Change Management
- HR Operations
- HR Policies
- Innovation
- Performance Management
- Recruiting
- Succession Planning
- Talent Acquisition
- Talent Management
- HR policies and procedures
- Recruitment and retention strategies
- HR analytics
- Diversity and Inclusion
- Payroll Management
- Benefits Administration
- Risk Mitigation
- System evaluation
- Career Pathing
- Performance Appraisal
- Employee Surveys
- Retention Strategies
- Performance Benchmarking
- Compensation and benefits
- Mergers and Acquisitions
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Training and mentoring
- Leadership Development
- Analytical and Critical Thinking
- Conflict Resolution
- Strategic Planning
- Continuous Improvement
Certification
- SHRM Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management.
- Senior Professional in Human Resources (SPHR) - HR Certification Institute.
- California Professional in Human Resources (ca-PHR)
- Certified Diversity Professional
Hrisandtechnicalskills
- ADP
- BambooHR
- Paychex
- Paycor
- Paylocity
- PeopleSoft
- Rippling
- UKG
- Ceridian
- Great Plains
- Gusto
- Monday
- Asana
- Toggl
- HubSpot
- Slack
- MS Office
- G Suite
Timeline
Vice President of Human Resources
Nutritional Therapy Association
05.2021 - 01.2024
Human Resources Consultant
On-call HR
08.2017 - Current
Human Resources Manager
MACTAC
10.2016 - 08.2017
Director of Human Resources
State of Indiana
02.2015 - 05.2016
Director of Human Resources
Comlux America, LLC
09.2010 - 01.2015
Director of /HR Consultant
AllWorld Language Consultants
10.2005 - 12.2023
MBA in Human Resources Management -
Strayer University
Bachelor of Arts Degree in Political Science and Law -
Western Michigan University