Jessica Ortengren
Cape Coral,FL
Summary
Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience and exercising decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
Work History
Business Owner/Clinical Massage Therapist
Jessica LMT
03.2018 - Current
- Created, integrated and updated policies and practices keeping business agile and responsive to client base needs and demands, and changing market conditions.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
- Set, updated and enforced policies to maintain consistency and quality service at all levels.
- Kept up-to-date on all regulatory changes affecting business operations.
- Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
- Interviewed, trained, and supervised sub-contractors/employees to achieve quality standards and sales goals..
- Leveraged social media to expand market reach.
- Increased sales volume tactically within set goal months to increase client engagement and profit.
- Developed therapeutic service business from ground up and created records and operations.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
- Mentored newly hired employees to take on responsibilities and tasks with understanding.
- Recruited and trained team members staff to perform daily business functions.
- Obtained continued education credits to further advance knowledge and techniques in the industry.
Massage Therapist/Chiropractic Assistant
DR. MEL YOUNGS CHIROPRACTIC
03.2014 - 03.2018
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Supported chiropractors in diagnostic procedures, facilitating timely identification of musculoskeletal issues for appropriate treatment interventions.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Collected and documented patient medical information such as blood pressure and weight.
Lead Massage Therapist/Physical Therapy Aide
DR. MERLO CHIROPRACTIC
05.2009 - 02.2012
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Developed new treatment protocols to address specific client concerns, leading to improved outcomes and higher satisfaction rates.
- Provided exceptional prenatal massages to expectant mothers, addressing unique physical challenges associated with pregnancy.
- Ensured compliance with state regulations regarding licensure requirements, continuing education credits, and insurance coverage.
- Enhanced client retention through exceptional customer service and follow-up communication.
- Collaborated with multidisciplinary healthcare teams to create comprehensive wellness plans for clients seeking holistic care.
- Built rapport with clients through attentive listening skills, earning trust as their go-to therapist for ongoing care.
- Streamlined appointment scheduling process, resulting in increased efficiency and reduced wait times for clients.
- Promoted health and wellness by educating clients on self-care techniques and the benefits of regular massage therapy sessions.
Education
Associate of Science -
EDISON COLLEGE
Fort Myers, United StatesCLINICAL MASSAGE THERAPY
Florida Academy
Fort Myers, FLSkills
- Excellent communication and interpersonal skills
- Quick-thinking for customer solutions
- Software and program efficient in training
- Creative thinking for customer resolutions
- Sustainable business models
- Business operations management
- Business structure planning
- Ethical business standards
- Customer Service
- Driving business growth
- Business expertise
- Business planning and strategy
- Employee Training
- Bookkeeping
Timeline
Business Owner/Clinical Massage Therapist
Jessica LMT
03.2018 - Current
Massage Therapist/Chiropractic Assistant
DR. MEL YOUNGS CHIROPRACTIC
03.2014 - 03.2018
Lead Massage Therapist/Physical Therapy Aide
DR. MERLO CHIROPRACTIC
05.2009 - 02.2012
Associate of Science -
EDISON COLLEGE
CLINICAL MASSAGE THERAPY
Florida Academy