Jessica Ortiz
Walnut,CA
Summary
Dedicated professional with a background in property management and certification as a nursing assistant. Skilled in providing exceptional customer service and adept at managing both administrative tasks and patient care responsibilities. Possesses a strong commitment to excellence in healthcare delivery and patient satisfaction. Eager to leverage my diverse skill set and passion for healthcare to advance my career in the healthcare industry.
Overview
14
14
years of professional experience
Work History
Property Manager
Spaulding Pacific LLC
01.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
CNA
SunnySide
02.2024 - 03.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Quality Control Inspector
Select Staffing Agency
08.2017 - 01.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Activities Assistant
Heritage Rehab Center
01.2010 - 07.2014
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Provided emotional support and companionship to improve quality of life for residents.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
Activities Assistant
Harbor Care Center
06.2012 - 07.2013
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
Education
Certified Nursing Assistant (CNA)
Health Care Career College
Paramount, CA10.2023
Health Home Aid (HHA)
Health Care Career College
Paramount, CA10.2023
Cardiopulmonary Resuscitation (CPR)
Health Care Career College
Paramount, CA10.2023
Skills
- Property Management
- Payment Collection
- Customer service-focused
- Patient Care
- Compassion and Empathy
- Feeding Assistance
- Collecting vital signs
- Senior living experience
- Relationship Building
- Resident support
- Customer Service
Timeline
CNA
SunnySide
02.2024 - 03.2024
Property Manager
Spaulding Pacific LLC
01.2019 - Current
Quality Control Inspector
Select Staffing Agency
08.2017 - 01.2019
Activities Assistant
Harbor Care Center
06.2012 - 07.2013
Activities Assistant
Heritage Rehab Center
01.2010 - 07.2014
Certified Nursing Assistant (CNA)
Health Care Career College
Health Home Aid (HHA)
Health Care Career College
Cardiopulmonary Resuscitation (CPR)
Health Care Career College
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