Jessica Ortiz
Hartford,MA
Summary
- Professional with strong background in providing support and care in residential settings. Highly skilled in maintaining safe environment, assisting with daily activities, and supporting residents' needs. Known for effective teamwork, adaptability, and achieving positive outcomes. Strong interpersonal skills, empathy, and reliability ensure consistent and quality service.
- Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Aide
Mercy Housing
02.2024 - Current
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Facilitated social engagement among residents through the coordination of group activities, outings, and events.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the home and community.
Licensed Nail Technician
The Tea Spot Salon
08.2020 - Current
- Performed thorough consultations with new clients to assess their individual needs and preferences before beginning any procedures or treatment plans.
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
- Assisted in marketing efforts to increase salon visibility, participating in local events and maintaining an active presence on social media channels.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Mentored junior nail technicians through hands-on training sessions, sharing valuable insights and techniques for professional development.
- Maintain Inventory of all solon products, restock all shelves and table to ensure a smooth and productive work day for all staff.
- Answer incoming calls, schedule appointments for new and returning clients, handles cash drawer, check outs and invoices.
Job Coach / Job Developer
HARC INC
02.2016 - 10.2021
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during job readiness program
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Kept detailed records of individual histories, scores, and documents.
- Coached clients on resume and cover letter development to enhance opportunities.
- Helped individuals with intellectual and physical disabilities with daily life activities such as cleaning, organization, Grocery shopping, etc.
Sales Associate
Expressions
01.2015 - 03.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color. Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
Key Holder
SUBWAY®Restaurants
04.2013 - 12.2015
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Oversaw store operations, Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Fashion Design Apprentice
Our Piece of the Pie (Community Based Program)
09.2012 - 03.2013
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
Education
No Degree - Medical Assisting
American Institute
West Hartford, CT06-2015
High School Diploma -
Hartford Public High School
Hartford, CT06-2013
Skills
- Patient Care
- Safety awareness
- Professional boundaries
- Emotional Support
- Transportation Assistance
- Housekeeping Duties
- Meal Preparation
- Motivational Techniques
- Disability Support
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification (adult and infant)
- PMT
- CT Driver's License
- CT Guard card
- Nail Technician license
Timeline
Residential Aide
Mercy Housing
02.2024 - Current
Licensed Nail Technician
The Tea Spot Salon
08.2020 - Current
Job Coach / Job Developer
HARC INC
02.2016 - 10.2021
Sales Associate
Expressions
01.2015 - 03.2017
Key Holder
SUBWAY®Restaurants
04.2013 - 12.2015
Fashion Design Apprentice
Our Piece of the Pie (Community Based Program)
09.2012 - 03.2013
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification (adult and infant)
- PMT
- CT Driver's License
- CT Guard card
- Nail Technician license
No Degree - Medical Assisting
American Institute
High School Diploma -
Hartford Public High School
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