Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Ortiz

Keller,TX

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills to optimize day to day workflow.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

B-lann Equipment
10.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Maintained inventory of office supplies and placed orders.
  • Performed research to collect and record industry data.
  • Scheduling appointments and organizing itinerary.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Patient Access Representative

Columbia Memorial Hospital
09.2021 - 01.2024
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Engaged with patients to provide critical information.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Verified patient insurance eligibility and entered patient information into system.
  • Delivered support to medical staff in completion of patient paperwork.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Greeted and assisted patients with check-in procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Education

LPN - Nursing

Mildred Elley
Albany, NY
09-2026

High School Diploma -

Tamarac High School
Brunswick NY
06-2020

Skills

  • Customer Service
  • Data entry documentation
  • Hardworking
  • Time Management
  • Efficient
  • Communication

Timeline

Administrative Assistant

B-lann Equipment
10.2022 - Current

Patient Access Representative

Columbia Memorial Hospital
09.2021 - 01.2024

LPN - Nursing

Mildred Elley

High School Diploma -

Tamarac High School

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