Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Ortiz-Robertson

Retail manager
Myrtle Beach,SC

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

6
6
years of professional experience

Work History

Retail Manager

The Good Feet Store
04.2021 - Current
  • Train sales team by leading by example to create and maintain an environment of exceptional customer service focused on client satisfaction
  • Led staff in hands-on demonstrations for custom-fit arch supports
  • Maintain store inventory and personnel needs
  • Create a caring and service-based store culture
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Established objectives to offer team members a clear roadmap to help the company achieve overall goals.
  • Interacted well with customers to build connections and nurture relationships.


Studio Manager

RockBox
01.2019 - 02.2021
  • Maintain a welcoming atmosphere for all members, prospective members, and guest
  • Maintained Membership sales and ensured retention remained above 90%
  • Conducted monthly weight loss challenges
  • Maintaining facility equipment
  • Increased membership base every month by 5%
  • Coordinated daily studio operations, including scheduling, staff management, and customer service.
  • Supervised studio staff for timely, accurate, and high-quality task completion.
  • Organized and maintained client databases for accurate communication information.
  • Recruited, trained, and developed a high-performing and customer-focused team from scratch.
  • Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Studio Manager

Orangetheory Fitness
11.2017 - 12.2018
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed and implemented strategies to increase studio visibility and reach more clients.
  • Maintained studio equipment, including cameras, microphones, and computers, to limit schedule disruptions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.

Education

NASM Personal Training Certification Health Coaching Certification -

Institute of Integrative Nutrition

Masters - Business Administration

American Intercontinental University
Schaumburg, IL
05.2008

Skills

  • Comprehensive knowledge of health, nutrition, and fitness issues
  • Experienced in planning, organizing, and coordinating wellness programs for all types of patients
  • Excellent listening and communication skills with strong patience and understanding
  • Strong time management, organizational, and customer service skills
  • Innovative, self-confident, and optimistic about bringing change in people's lives
  • Customer Outreach
  • Order Supplies
  • Leadership Development
  • Managerial experience
  • Retail management experience

Timeline

Retail Manager

The Good Feet Store
04.2021 - Current

Studio Manager

RockBox
01.2019 - 02.2021

Studio Manager

Orangetheory Fitness
11.2017 - 12.2018

NASM Personal Training Certification Health Coaching Certification -

Institute of Integrative Nutrition

Masters - Business Administration

American Intercontinental University
Jessica Ortiz-RobertsonRetail manager