Jessica Osborne
Oregon,WI
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
15
15
years of professional experience
Work History
Food Service
Oregon School District
Oregon, WI
10.2021 - Current
- Ensured compliance with local health codes during food service operations within the facility.
- Developed and implemented food service policies and procedures to ensure compliance with health regulations.
- Maintained cleanliness of food service area, including counters, equipment, and floors.
- Performed other duties as assigned by Food Service Director or upper management team.
- Organized and restocked food service items such as utensils, dishes, condiments, and napkins.
- Ensured compliance with all federal, state, and local regulations related to food service operations.
- Collaborated with other departments within the organization regarding food service needs.
- Ensured compliance with all health regulations related to food service operations.
- Adhered to all local health codes related to food service operations within the facility.
- Assisted in setting up and breaking down food service areas.
- Maintained proper portions on plates and coordinated food service.
- Collaborated with school food service staff to ensure meals meet nutritional standards.
- Restocked kitchen supplies and food items to properly prepare for food service.
- Assisted in setting up and stocking food service area with necessary items.
- Provided hospitality services such as food service or beverage distribution.
Shopper
Shipt
South Bend, IN
11.2020 - 10.2023
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Completed pickup and shopping orders for customers across St. Joseph County and Elkhart County.
Summer School Paraprofessional
Oregon School District
Oregon, WI
07.2023 - 07.2023
- Collaborated with a team of professionals including administrators, counselors, teachers and other paraprofessionals.
- Encouraged positive relationships among students through cooperative learning activities.
- Provided support to teachers during instruction periods.
- Assessed student understanding by observing responses to questions posed by teacher or peers.
- Supported staff members in providing an inclusive environment for all learners.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted children at stations during small-group learning periods.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Contributed to a safe and inclusive learning environment for all students.
- Assisted students with special needs in completing tasks and understanding material.
- Distributed textbooks, workbooks, papers, and pencils to students.
Customer Service Associate
Lowes Home Improvement
South Bend, IN
12.2010 - 11.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Consulted with customers regarding needs and addressed concerns.
- Shared detailed information regarding options to help customers make decisions.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Prepared and checked cashier register tills.
- Organized cash movements between offices and to or from banks.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Investigated and solved account issues to maintain current and accurate money systems.
Customer Service Cashier
Menards
Mishawaka, IN
05.2009 - 08.2010
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Greeted customers promptly and responded to questions.
- Maintained work area in clean and neat manner.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed customers, offering assistance to help find store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Managed cashier shifts and breaks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Resolved issues with cash registers, card scanners and printers.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Helped customers find store locations and complete purchases.
- Helped customer locate and select appropriate merchandise throughout store.
- Processed returned items in accordance with store policy.
- Stayed up to date on current item discounts to support promotions.
- Supervised more than 5 cashiers and associates to maximize performance, efficiency and service levels.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Monitored exits for security issues.
- Assisted with purchases, locating items and signing up for rewards programs.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Education
High School Diploma -
Hebron High School
Hebron, IN06.2007
Skills
- Mobile ordering understanding
- Product expertise
- Sales expertise
- Delivery procedures
- Payment processing
- Processing payments
- Opening and closing procedures
- Staff training and motivation
- Effective customer upselling
- Critical thinking
- Customer service
- Basic math
- Time management
Timeline
Summer School Paraprofessional
Oregon School District
07.2023 - 07.2023
Food Service
Oregon School District
10.2021 - Current
Shopper
Shipt
11.2020 - 10.2023
Customer Service Associate
Lowes Home Improvement
12.2010 - 11.2014
Customer Service Cashier
Menards
05.2009 - 08.2010
High School Diploma -
Hebron High School
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