Jessica Osorio Reyes
San Rafael,CA
Summary
Dedicated Care Navigator at Marin Community Clinic, adept in patient confidentiality and care coordination. Excelled in enhancing patient outcomes through effective communication and resource identification. Proven track record in teamwork, showcasing adaptability and a patient-first approach. Achieved significant improvements in patient engagement and follow-up care efficiency.
Overview
6
6
years of professional experience
Work History
Care Navigator
Marin Community Clinic
03.2021 - 08.2023
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA
- Proactive follow-up and continuous communication.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping
- Supports and closely coordinates Medical and Behavioral Health services in the pod care team.
- Performs administrative responsibilities, including checking eligibility, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow-up appointments.
- Provide patients with information by staying up to date on community resources that address the social determinants of health, like transportation, housing, and access to food.
- Provides educational tools and screens using approved screening tools for common Behavioral Health and substance abuse disorders and available resources.
- Assist behavioral health providers in warm hand offs.
- Participates in regularly scheduled caseload consultation with team care including Primary Care, Licensed Clinical Social Worker and/or Psychiatrist.
- Facilitates patient engagement and follow up in care.
- Request Prior Authorizations and TARs sent by the pharmacy so patients can get ordered medications in a timely manner.
- Documents encounter in the electronic medical records system so they can be easily shared with PCPs, licensed clinical social workers, and/or psychiatrists.
- Facilitates referrals for clinically indicated services internally or outside the primary care clinic (e.g., Social services, mental health specialty care, and substance abuse treatment.
- Addresses with the appropriate response to electronic mail and tasks using the electronic medical health record.
- Assign PCP and needed health maintenance screenings.
- Follow up/ track “no shows” for first appointment.
- Maintain patient confidentiality in accordance to department policy and HIPPA.
- Epic Electronic Health Records experience.
Caregiver
Woods Supportive Living Services
02.2017 - 01.2020
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Diploma -
Montgomery High School
Santa Rosa, CA06.2015
Skills
- Patient confidentiality
- Care coordination
- Healthcare systems
- Resource identification
- Community resources
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reliability
- Caring and empathetic
- Effective verbal and written communication
- Adaptability and flexibility
- Task prioritization
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Care Navigator
Marin Community Clinic
03.2021 - 08.2023
Caregiver
Woods Supportive Living Services
02.2017 - 01.2020
Diploma -
Montgomery High School
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