Jessica Ossanna

• Created documents recommended courses of actions to assist upper management in complex decision-making issues.
• Compiled client profiles and entered information into operating system.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
• Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
• Maintained long-term relationships with high net-worth clients.
• Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
• Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.

• Cross-trained and provided backup support for organizational leadership.
• Met customer call guidelines for service levels, handle time and productivity.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Processed customer service orders promptly to increase customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Updated account information to maintain customer records.
• Delivered prompt service to prioritize customer needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Created and maintained detailed database to develop promotional sales.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Managed timely and effective replacement of damaged or missing products.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Cultivated warm relationships with regular customers.
• Increased sales significantly by upselling higher-end products to customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Specifying in Depression Disorder, Marriage Counseling and Sexology.