JESSICA OSTAN-SUPLEE
Media,PA
Summary
Detail-Oriented employee known for exceptional customer service and effective time management. Successfully managed cash flow and trained new staff, ensuring operational efficiency and customer loyalty.
Overview
15
15
years of professional experience
Work History
CASHIER/Automotive Service Advisor
MENTA'S SUNOCO AND AUTOMOTIVE SERVICE STATION
Media, PA
05.2022 - Current
- Oversaw point-of-sale systems to guarantee precise and prompt processing of customer transactions.
- Executed cash drawer maintenance to uphold financial accuracy and facilitate seamless end-of-shift reconciliations.
- Guided customers through inquiries and product selections, enhancing service experience.
- Implemented training initiatives for new employees, focusing on effective cash handling techniques and exceptional customer service standards.
- Managed inventory levels, restocking shelves to optimize product availability.
- Executed promotional display strategies to enhance visibility of featured products.
- Developed and delivered comprehensive training programs to enhance staff proficiency in cash handling and customer service.
- Assisted customers with inquiries and product selections, enhancing service experience.
- Oversaw cash drawer management, ensuring accurate balances and compliance with end-of-shift reporting procedures.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Head Dishwasher
SLOW DOWN GRILL PUB
Aston Mills, PA
10.2021 - 12.2021
- Oversaw daily dishwashing operations, ensuring cleanliness and efficiency in kitchen workflow.
- Trained and mentored new staff on proper dishwashing techniques and safety protocols.
- Implemented process improvements that enhanced overall kitchen sanitation standards.
- Managed inventory of cleaning supplies, ensuring availability for uninterrupted operations.
Head Dishwasher
SLOW DOWN GRILL PUB
Aston Mills, PA
03.2014 - 06.2015
- Collaborated with kitchen staff to coordinate timing of dish cleanup during peak hours.
- Maintained equipment by performing regular checks and addressing maintenance issues promptly.
- Enforced health and safety regulations to maintain compliance within the kitchen environment.
- Streamlined dishwashing procedures, reducing turnaround time for clean dishware significantly.
DISWASHER
HENNNESSY'S TAVERN
Aston Mills, PA
01.2011 - 07.2014
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Cleaned and organized workstations to enhance workflow efficiency in the kitchen environment.
- Trained new team members on proper dishwashing techniques and safety protocols.
Education
Business Administration And Management
ASTON VOCATIONAL HIGH SCHOOL
Aston Mills, PA06-2000
Skills
- Client support
- Strong work ethic
- Active listening skills
- Effective time management
- Cash register operation
- Cash flow management
- Exceptional customer service
- Reliability and punctuality
Timeline
CASHIER/Automotive Service Advisor
MENTA'S SUNOCO AND AUTOMOTIVE SERVICE STATION
05.2022 - Current
Head Dishwasher
SLOW DOWN GRILL PUB
10.2021 - 12.2021
Head Dishwasher
SLOW DOWN GRILL PUB
03.2014 - 06.2015
DISWASHER
HENNNESSY'S TAVERN
01.2011 - 07.2014
Business Administration And Management
ASTON VOCATIONAL HIGH SCHOOL