Jessica Owen
Pine Bluff,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Accounts Specialist
Highland Pellets
White Hall , AR
01.2024 - Current
- Performed data entry of customer invoices and payments into accounting system.
- Analyzed financial records to ensure accuracy and compliance with corporate policies.
- Prepared month-end reconciliations for accounts receivable and accounts payable.
- Assisted in the preparation of monthly financial statements.
- Researched discrepancies in accounts to identify errors or misapplied payments.
- Verified vendor invoices against purchase orders to ensure accuracy of billing information.
- Processed credit card transactions and bank wires as needed.
- Provided support during external audits by providing requested documents and information promptly.
- Reviewed aging reports to identify delinquent customers requiring follow up contact.
- Generated weekly, monthly, quarterly and annual reports for management review.
- Created new accounts in the accounting system as needed from sales orders or customer requests.
- Reconciled intercompany accounts on a regular basis ensuring accuracy between entities.
- Developed an understanding of internal control procedures related to Accounts Receivable processes.
- Ensured proper documentation was obtained for all customer refunds processed.
- Investigated any unusual transactions that may have occurred within the Accounts Receivable system.
- Resolved collection issues with customers through dispute resolution techniques.
- Participated in special projects as assigned by management.
- Received, prioritized and responded to multiple points of customer communication.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Recommended and implemented solutions based on issue analysis and business implications.
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Formulated plans to expand business operations and grow overall territory and client base.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Accountant
Western Digital
White Hall , AR
11.2023 - 01.2024
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Analyzed financial data to identify discrepancies or trends.
- Developed accurate budget forecasts and monitored actual performance against budgets.
- Prepared monthly closing entries for multiple companies' books of records.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Performed general ledger reconciliations on a timely basis.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Provided guidance and support to other departments regarding accounting policies, procedures, and regulations.
- Created journal entries accurately and timely for month end close processes.
- Monitored cash flows and prepared weekly cash projections.
- Researched complex transactions and identified potential issues.
- Prepared ad hoc analysis and presentations as needed.
- Reconciled intercompany balances and eliminated differences in a timely manner.
- Ensured that internal controls are maintained throughout all areas of responsibility.
- Assisted in the development and implementation of new accounting systems and processes.
- Provided training and guidance to staff members on various accounting topics such as GAAP principles and company policies.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Calculated and prepared checks for utilities, taxes and other payments.
- Monitored balance sheets and income statements to evaluate financial performance.
- Verified documented and requested disbursements to facilitate payments.
- Examined financial statements and income statements to review company's financial performance.
- Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
Fiscal Support Specialist
Department of Corrections
Pine Bluff, AR
12.2018 - 11.2023
- Handled high-volume invoice processing with minimal supervision
- Problem-solved accounts payable questions on behalf of internal team members, management, and vendors
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency
- Assisted with month-end and year-end closings to support accounting system accuracy
- Liaised with vendors and customers to confirm information and address client issues
- Worked closely with department personnel to produce accurate and timely bills
- Assessed data and information to check entries, calculations, and billing codes for accuracy
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues
- Produced high-quality documents, reports and presentations using AASIS
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
- Coded invoices and other records to maintain organized and accurate records
- Verified, classified, computed, posted, and recorded accounts payable data and reconciled daily totals to confirm proper accounting
- Reduced financial discrepancies by accurately processing invoices and journal entries
- Assisted managing leaders to identify and eliminate non-value-added tasks
- Produced high-quality documents, reports and presentations using AASIS
- Matched orders with invoices and recorded required information
- Recorded debit, credit and account transactions in computer spreadsheets and databases
- Checked postings and documents for correctness, accuracy, and proper coding
- Performed bookkeeping and accounting consulting services
- Calculated and produced checks for utilities, taxes, and other operational payments
- Performed financial calculations for amounts due, interest charges and balances
- Reduced financial discrepancies by accurately managing accounting documentation
- Accessed financial information to answer questions and gather details about specific accounts
- Classified and summarized financial data to compile and enter in financial records
Accountant
Smart Chevrolet
White Hall, AR
12.2017 - 12.2018
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Received and recorded cash, checks and transfers
- Matched orders with invoices and recorded required information
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks
- Recorded debit, credit and account transactions in computer spreadsheets and databases
- Checked postings and documents for correctness, accuracy, and proper coding
- Reconciled computer reports with manually maintained ledgers
- Reconciled or entered report discrepancies found in financial records
- Performed bookkeeping and accounting consulting services
- Calculated and produced checks for utilities, taxes and other operational payments
- Performed financial calculations for amounts due, interest charges and balances
- Reduced financial discrepancies by accurately managing accounting documentation
- Accessed financial information to answer questions and gather details about specific accounts
- Classified and summarized financial data to compile and enter in financial records
- Monitored loans and accounts payable to confirm payments are current
- Compiled current budget data from estimated revenues, expenses and prior budgets.
Teller
Arkansas Superior Federal Credit Union
Monticello, AR
02.2015 - 11.2017
- Maintained confidentiality of bank records and client information
- Built and maintained client relationships through quality, personalized interactions
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products
- Delivered exceptional service to customers in person or over telephone
- Entered customer transactions into computers to record transactions and issue computer-generated receipts
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing
- Adhered to financial services security and audit procedures
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Directed specific questions to appropriate branch personnel
- Identified and reported suspicious behavior to security personnel as appropriate
- Trained employees on cash drawer operation
- Opened new checking, savings and lines of credit for customer accounts
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Resolved problems or discrepancies concerning customers' accounts
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank
- Received and counted daily inventories of cash, drafts and checks
- Identified transaction errors when debits and credits did not balance
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Performed special services for customers, ordering bank cards and checks
- Received mortgage and other loan payments, verifying payment dates and amounts due
- Verified amounts and integrity of every check or funds transfer
- Prepared official checks for customer and internal bank needs
- Reported daily averages and shortages to operations department
- Leveraged customer service and sales abilities to consistently meet performance goals
- Transmitted orders to supply cash to meet daily needs
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks
- Acted as pivotal point of contact between bank branches regarding guidelines and practices
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
Education
Associate of Arts in Accounting -
University of Arkansas At Monticello
05.2019
Skills
- Expense Reports
- State Regulation Compliance
- Account Auditing
- Financial Statement Preparation
- Vendor Record Management
- Accounts Payable
- Fiscal Budgeting Knowledge
- Financial Closing Reports
- Financial Management
- General Ledger Management
- Invoicing and Billing
- Federal Regulation Compliance
- Reconciling Accounts
- Financial Recordkeeping
- Attention to Detail
- Creative Problem Solving
- Statement Review
- Purchase Orders
- Time Management
- Word Processing
- Document Coding and Classification
- Financial Calculation and Analysis
- Account Audits
- Critical Thinking
- Customer Relations
- Enterprise Resource Planning Software
- Vendor Relationship Management
- Financial Research
- Bank Statement Reconciliation
- Data Entry
- Record Reconciliation
- Handling Confidential Materials
- Payment Calculation
- Accounts Receivable
- Complaint Resolution
- Data Entry and 10-Key
- Proactive and Self-Motivated
- Relationship Building
- GAAP Principles
- Account Reconciliation
- Analytical Reasoning
- Data Analysis
- Departmental Collaboration
- Cash Management
- Bill Payment and Recordkeeping
- Vendor Relationships
- Budget Planning and Analysis
- Accounting Operations Management
- Loan and Account Monitoring
- Cost Estimation
- Bookkeeping Support
- Personal Bookkeeping
- Precision and Accuracy
- Cost Accounting
- Microsoft Office
- Invoice Processing
- Expense Tracking
- Audit Support
- Bank Reconciliation
- Project Accounting
- GAAP knowledge
- Internal Controls
- Debt management
- Revenue Forecasting
- Financial Planning
- Revenue Recognition
- Investment Management
- Cost accounting
- Audit Coordination
- Teamwork and Collaboration
- Decision-Making
Timeline
Accounts Specialist
Highland Pellets
01.2024 - Current
Accountant
Western Digital
11.2023 - 01.2024
Fiscal Support Specialist
Department of Corrections
12.2018 - 11.2023
Accountant
Smart Chevrolet
12.2017 - 12.2018
Teller
Arkansas Superior Federal Credit Union
02.2015 - 11.2017
Associate of Arts in Accounting -
University of Arkansas At Monticello