Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Oyola-Maldonado

Oxford,PA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CDL Class B Driver

AJ Blosenski
03.2019 - 04.2024
  • Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
  • Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
  • Reduced fuel consumption through efficient route planning and effective driving techniques.
  • Developed strong relationships with clients by providing exceptional communication and service.
  • Contributed to overall business success through consistent high-performance levels in meeting deadlines and maintaining professional standards.
  • Collaborated with dispatchers for accurate scheduling, addressing any changes or issues promptly.
  • Ensured compliance with weight restrictions by properly balancing loads according to specifications.
  • Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.
  • Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
  • Improved overall delivery timeframes by effectively managing multiple tasks simultaneously.

Manufacturer Home Lot Office Mannager

UMH Properties
07.2015 - 02.2018
  • Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
  • Incorporated automated systems to produce goods of good quality and consistently speed up processes.
  • Observed quality assurance measures to avoid potential lawsuits from consumers.
  • Assisted in the planning and execution of routine equipment maintenance, ensuring minimal disruption to ongoing operations.
  • Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.
  • Conducted performance tests and quality assurance tests of goods to meet product certification requirements.

Customer Service Representative

Walmart
01.2012 - 02.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

High School Diploma -

Francisco Morales
Puerto Rico
05.1993

Skills

  • Passenger transportation abilities
  • Defensive Driving Techniques
  • Emergency response readiness
  • Load securement knowledge
  • Logbook Maintenance
  • Professionalism and Punctuality
  • Safe Driving Practices
  • Vehicle Inspection Expertise
  • Accident prevention strategies
  • Fuel-efficient driving
  • GPS Navigation Proficiency
  • Record Keeping Abilities
  • DOT Regulations Compliance
  • Air brake proficiency
  • Route Planning
  • Vehicle Maintenance
  • Safe Driving
  • Strong Work Ethic
  • GPS and route planning
  • Transportation safety
  • Commercial driving
  • Inclement weather driving
  • DOT Compliance
  • Defensive driver training
  • Lift up to [Number] pounds
  • Dependable and Cooperative
  • Decision-Making
  • Heavy Lifting
  • Assisting customers

Certification

  • Certified [Job Title], [Company Name] -

Languages

Spanish
Native or Bilingual

Timeline

CDL Class B Driver

AJ Blosenski
03.2019 - 04.2024

Manufacturer Home Lot Office Mannager

UMH Properties
07.2015 - 02.2018

Customer Service Representative

Walmart
01.2012 - 02.2014

High School Diploma -

Francisco Morales

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Jessica Oyola-Maldonado