Jessica Oyoque
Jacksonville
Summary
Dynamic Clinical Administrative Coordinator with a proven track record at United Healthcare Group, adept in ICD-10 coding and HIPAA compliance. Enhanced operational efficiency through strategic planning and effective communication, significantly improving support for clinical staff. Recognized for exceptional problem resolution skills and commitment to client satisfaction in fast-paced environments.
Experienced with clinical administration, ensuring seamless office functionality and patient care. Utilizes effective communication and organizational skills to support healthcare teams. Track record of adapting to dynamic environments and maintaining high standards of accuracy and efficiency.
Professional with solid experience in healthcare administration, prepared to excel in supporting clinical operations and patient care. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in managing patient records, scheduling, communication, and multitasking. Known for reliability, problem-solving, and proactive approach to tasks.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Multi-tasking and well-known for creating positive workplace culture and high-performing teams.
Overview
11
11
years of professional experience
Work History
Clinical Administrative Coordinator
United Healthcare Group
11.2022 - Current
- completed letters for Medical Directors that correspond to the facility and or patient.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- was tasked with completed Medicare and Medicaid letters that were audited through the state.
- inputted cpt diagnosis codes on the letters to the facility and or patient
Operations Clerk
MWR CYP Child Development Center
08.2019 - 05.2021
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured accuracy of financial transactions by meticulously reviewing documentation and verifying data entries.
Legal Assistant
Jason K.S. Porter Law Firm
05.2014 - 02.2016
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Filed court documents within the Duval County Clerk of courts system.
- Received and tracked payments from clients
Education
Bachelor of Science - Supervision And Management
Florida State College At Jacksonville
Jacksonville, FL12-2021
Skills
- Telephone customer support
- ICD-10 coding
- Medicare/Medicaid
- Clinical documentation
- HIPAA
- Documentation skills
- Clerical assistance
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Strategic planning
- Goal setting
Languages
English
Timeline
Clinical Administrative Coordinator
United Healthcare Group
11.2022 - Current
Operations Clerk
MWR CYP Child Development Center
08.2019 - 05.2021
Legal Assistant
Jason K.S. Porter Law Firm
05.2014 - 02.2016
Bachelor of Science - Supervision And Management
Florida State College At Jacksonville
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