Jessica Pacheco
Santa Clara Remote,United States
Summary
Dedicated 8 Customer Service providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Remote Assistant
Car Club Auto Body
San Jose , CA
2015.06 - 2021.12
- Organized and maintained filing systems, both paper and electronic.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Received and screened visitors and telephone calls for personnel and management staff.
- Provided administrative support to other departments as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with scheduling follow-up appointments according to provider availability.
- Prepared documents such as letters, memos, reports, spreadsheets, presentations. using Microsoft Office Suite.
Customer Service Cashier
Macy's
Santa Clara , CA
2018.10 - 2019.06
- Handle 60% of inbound calls, emails. chats providing information and any other communication help needs such as resolving complaints.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Knowledge of crm software, sales, credit card transactions and providing customer support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- interact with the company's customers by addressing inquiries and resolving complaints generally providing a higher level of customer support's a specific product or service.
Education
High School Diploma -
Santa Clara High
Santa Clara, CA05.2020
Skills
- Positive and Professional
- Inbound Customer Service
- Complaint Handling
- Customer Service
- High Achiever
- Solutions Oriented
Timeline
Customer Service Cashier
Macy's
2018.10 - 2019.06
Remote Assistant
Car Club Auto Body
2015.06 - 2021.12
High School Diploma -
Santa Clara High
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