Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Pack

Iva,SC

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Certified Store Manager

7_Eleven
04.2010 - Current
  • Increased store sales by implementing effective marketing strategies and promotional events.
  • Improved customer satisfaction through exceptional service, staff training, and efficient complaint resolution.
  • Streamlined inventory management for optimal stock levels, reducing waste and maintaining availability of in-demand products.
  • Developed strong relationships with vendors to negotiate better pricing, delivery times, and product quality.
  • Enhanced store appearance by overseeing regular maintenance, cleaning schedules, and attractive merchandise displays.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Boosted employee morale with motivational initiatives, and open communication channels.
  • Assisted in recruiting top talent by conducting interviews, evaluating applicants'' skills, and providing recommendations for hire.
  • Analyzed sales data to identify trends and opportunities for increased revenue generation.
  • Collaborated with regional management on the development of targeted sales goals and strategies for success.
  • Managed financial aspects of the store operations including budgeting, forecasting, payroll processing, expense control, and cash handling.
  • Coordinated special events such as product launches or seasonal promotions to drive traffic into the store.
  • Assisted with hiring, training and mentoring new staff members.
  • Reported issues to higher management with great detail.

Food Service Supervisor

Aramark
06.2001 - 02.2010
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
  • Developed new menu items that catered to diverse clientele tastes while staying within budget constraints.
  • Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
  • Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
  • Managed catering orders effectively, ensuring timely delivery of large-scale meals without compromising quality or presentation standards.

Education

High School Diploma -

Calhoun Falls High School
Calhoun Falls SC
06.2003

Skills

  • Certified Store Manager Trainer
  • Familiarization/Mastery of all 7-Eleven fuel delivery systems including dual and integrated fuel, Fiscal, Trendar, CAT Scale Systems, ISP Systems 10/20
  • Able to quickly and efficiently identify trends that indicate theft or asset loss Regular assistance is requested by Area Lead and provided for this purpose
  • Manage multiple locations effectively
  • Coach counter parts in day to day operations to ensure compliance with company policy, practices and skill development
  • Assists Area Lead with Franchise procedures for various locations
  • Traveled to assist other locations to achieve company standard in sales and appearance this includes overnight travel in various locations including NC, VA, SC
  • Assisted in creation of job aid for Fiscal fuel systems
  • Assists Area Lead
  • Assists in multiple locations during audits to ensure accuracy
  • Managed stores in various locations and adapted to differing customer and employee base Product inventory was adjusted to meet the needs of customer demands
  • IFSAC Certified Firefighter 1
  • Active volunteer firefighter that assists with emergency operations and fundraising
  • Emergency HAZMAT Operations Certified
  • Established relationships within the community particularly local schools and assisted with grants funded by 7-11
  • Established excellent relationships/partnerships with local law enforcement agencies in multiple store locations

Timeline

Certified Store Manager

7_Eleven
04.2010 - Current

Food Service Supervisor

Aramark
06.2001 - 02.2010

High School Diploma -

Calhoun Falls High School

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Jessica Pack