Jessica Palacio
Lakeland
Summary
Dedicated nursing extern with experience in patient assessments and medication administration. Known for effective documentation accuracy and collaborative care delivery, enhancing patient safety and satisfaction in high-volume clinical settings. Provides excellent patient care with safety and compassion.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nurse Extern
Lakeland Regional Health
Lakeland, FL
01.2025 - Current
- Assisted in patient assessments and care planning under nurse supervision.
- Administered medications and monitored patient responses accurately.
- Collaborated with healthcare team to ensure quality patient care delivery.
- Maintained accurate medical records and documentation for compliance.
- Conducted vital sign checks and reported changes to nursing staff timely.
- Engaged in infection control practices, ensuring a safe clinical environment.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitored and documented patient intake and output levels and reported concerns to care team.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
- Provided emotional support to family members during critical situations, fostering trust and open communication among caregivers, patients, and families.
- Supported nursing staff during emergency situations, contributing to timely and effective patient care.
Server
Texas Cattle Company
Lakeland, FL
09.2020 - Current
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Trained and mentored new staff in menu knowledge and service protocols.
- Managed food and beverage orders efficiently to ensure timely delivery to guests.
- Collaborated with kitchen staff to address special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of dining areas to meet health and safety standards.
- Handled cash transactions accurately, ensuring balanced registers at shift end.
- Resolved customer complaints promptly, improving overall dining experience satisfaction rates.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Manager
Olive Garden
Lakeland, FL
01.2012 - 10.2020
- Supervised daily operations to ensure exceptional guest service and dining experiences.
- Trained and mentored staff on menu knowledge, service standards, and customer engagement techniques.
- Implemented efficient workflow strategies to optimize table turnover and enhance service efficiency.
- Developed and maintained scheduling processes to meet staffing needs during peak hours.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Collaborated with kitchen staff to streamline communication and improve food delivery times.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
Education
Associate of Science - Nursing
Hillsborough Community College
Tampa, FL05.2026
Skills
- Vital signs monitoring
- Clinical judgment
- Compassionate care
- Feeding assistance
- Mobility assistance
- Direct patient care
- Patient assessment
- Catheter care
- Injection administration
- Infection control
- Patient needs assessment
- Documentation accuracy
- Nursing team support
Certification
BLS certification
Timeline
Nurse Extern
Lakeland Regional Health
01.2025 - Current
Server
Texas Cattle Company
09.2020 - Current
Server Manager
Olive Garden
01.2012 - 10.2020
Associate of Science - Nursing
Hillsborough Community College