JESSICA PALMER
KSE Media
Denver,CO
28
years of professional experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Altitude Sports
2 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Monitored live and scheduled playout feeds, ensuring accurate program, commercial, and promo transmission.
- Operated automation systems to cue, switch, and verify broadcast events for uninterrupted signal delivery.
- Performed routine quality control checks on video, audio, and closed captioning before air.
- Coordinated with traffic, traffic logs, and engineering teams to resolve schedule discrepancies and on-air issues.
Customer Support Advisor
1 Year 3 Months- Resolved customer inquiries across email, phone, and chat with accurate product and order support.
- Guided shoppers on skincare routines, product usage, and ingredient questions using brand knowledge.
- Managed returns, exchanges, and replacement requests while maintaining consistent service standards.
- Tracked orders, shipping updates, and delivery issues to support timely resolution.
- Coordinated with operations and fulfillment teams to address damaged, delayed, or missing shipments.
- Mentored support staff on product details, service expectations, and effective customer communication.
Sales Associate
1 Year 11 Months- Greeted clients and explained membership options, spa packages, and service benefits clearly.
- Scheduled appointments accurately while managing inbound calls and front-desk inquiries.
- Processed sales transactions and maintained organized records in point-of-sale system.
- Recommended retail products based on client needs and treatment preferences.
- Resolved customer concerns professionally, supporting positive guest experiences and retention.
- Supported daily spa operations by coordinating check-ins, payments, and service flow.
- Maintained clean, welcoming reception area aligned with brand standards.
- Built rapport with clients to encourage repeat visits and membership enrollment.
Sales Associate
3 Years 7 Months- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Master Control Operator
3 Years- Monitored channels for compliance with federal regulations and strict company rules.
- Ran commercials during network shows.
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
- Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Performed quality control duties for on air content during newscasts.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
Traffic Coordinator
9 Years 10 Months- Communicated timelines and set benchmarks supporting incremental departmental success.
- Built logs, scheduled commercials and created schedules for networks
- Built project timelines, team delegation plans and provided instructions for task completion.
General and Assistant Manager
6 Years 8 Months- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Escrow Assistant
1 Year 5 Months- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Forwarded title clearing documentation to title officer for approval.
- Prepared estimated closing statements for buyer and seller.
- Obtained documents such as proof of insurance and HOA statements.
Satellite Communications Operator
3 Years 2 Months- Followed standards and procedures to maintain safe work environment.
- Accurately read, understood and carried out written instructions.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Performed regular maintenance on communication networks to maintain performance.
- Diagnosed and resolved communication hardware and software issues.
- Assisted customers with setting up and configuring communications systems.
- Configured and deployed communication networks across region.
Master Control Operator
9 Years 11 Months- Monitored channels for compliance with federal regulations and strict company rules.
- Ran commercials during newscasts, sports programs and network shows.
- Performed quality control duties for on air content during newscasts.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
- Adjusted controls on station console to regulate transmission fidelity, contrast, and brightness.
- Coordinated with engineers and producers to ensure effective operation of broadcast systems.
Education
- English Language And Literature
Associate of Arts - Film And Video Production
Skills
Safety Meetings
Quality Control
Root Cause Analysis
Job Specifications
Live Event Switching
Active Listening
Troubleshooting Techniques
Broadcast Production
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Timeline
Customer Support Advisor
Osmosis Beauty
07.2025 - 10.2026Read More
Sales Associate
Hand And Stone Massage And Spa
10.2024 - 09.2026Read More
Altitude Sports
KSE Media
02.2024 - CurrentRead More
Sales Associate
Hand And Stone Massage And Spa
02.2021 - 09.2024Read More
Master Control Operator
Starz Entertainment LLC
02.2021 - 02.2024Read More
General and Assistant Manager
Elements Massage
02.2015 - 10.2021Read More
Traffic Coordinator
AXS Television
03.2014 - 01.2024Read More
Escrow Assistant
Fidelity National Title Insurance Company
08.2012 - 01.2014Read More
Satellite Communications Operator
EchoStar
05.2009 - 07.2012Read More
Master Control Operator
Comcast Media Center
03.1999 - 02.2009Read More
Mesa State College
from English Language And Literature
Read More
Colorado Institute of Art
Associate of Arts from Film And Video Production
Read More