Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA PALOMINO

North Salem

Summary

Dynamic and results-oriented professional with 20 years of experience in consumer banking, demonstrating a strong commitment to excellence and proven ability to lead teams effectively. Equipped with a strategic vision and the drive to implement innovative solutions that enhance customer satisfaction and operational efficiency. A confident leader thriving in fast-paced environments, consistently fostering a culture of collaboration and high performance. Passionate about leveraging extensive industry knowledge to contribute to organizational success in a managerial capacity.

Overview

20
20
years of professional experience

Work History

Branch Operations Lead

Chase
01.2025 - Current
  • Supporting Branch Manager. work alongside to set the tone for the branch. Foster a positive, collaborative team environment.
  • Overseeing daily branch activities like cash management and client interactions.
  • Ensuring operational efficiency, and upholding policies and regulatory standards.
  • Handle escalated customer issues and ensure quick and effective resolution of any client concerns.
  • Leading branch with gold rating in customer satisfaction for all 2025 while receiving top 3 most surveys in the market.
  • Completed an effective branch audit and mystery shop in 2025.

Associate Banker Market Expansion

Chase
05.2023 - 01.2025
  • Help clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, regulatory and banking requirements.
  • Educate clients on the usage of technology self-service options.
  • Assist clients and the branch team by helping with new account openings when needed.
  • ATM Custodian
  • Make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships.

PT Client Service Representative

Bank of America
05.2017 - 03.2023
  • Provided support to manager in a one leader center, had supervisor privileges, managed teller line and aided with financial center controls
  • Engaged clients in the lobby by greeting and guiding to the appropriate associate who could assist with questions and concerns.
  • Provided clients undivided attention behind the teller line and ensured accurate and timely processing of transactions.
  • ATM Custodian

Teller Operations Specialist

Bank of America
05.2005 - 05.2017
  • Second leader in financial center, worked closely with manager to ensure financial center proficiency and success.
  • Coached and trained new tellers to process transactions accurately and to ensure effective results during financial center control reviews.
  • Successfully managed and coached tellers into top performers for several quarters. Focused on meeting both teller customer engagement goals and overall financial center goals.
  • Created action plans to be executed by associates and relayed day to day results with team.
  • Successfully kept Customer Experience score above target for 12 consecutive months.
  • Created financial center work schedule, including any requested vacation or time off. Ensured all operational tasks were completed accurately and on time and prepared the financial center and staff for audits.

Education

Associate - Business

Westchester Community College
Valhalla, NY
09.2011

Skills

  • Completed Signature Series
  • Fluent in Spanish
  • Motivational attitude
  • People management proficiency
  • Operational efficiency

Timeline

Branch Operations Lead

Chase
01.2025 - Current

Associate Banker Market Expansion

Chase
05.2023 - 01.2025

PT Client Service Representative

Bank of America
05.2017 - 03.2023

Teller Operations Specialist

Bank of America
05.2005 - 05.2017

Associate - Business

Westchester Community College

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