Jessica Paolo
Happy Valley,OR
Summary
Detailed assembly line worker offers several years of experience and top skills in quality control and warehouse production. Diligent and punctual individual versed in managing multiple tasks with frequently changing priorities. Independent worker possessing strong time management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Demolition Worker
Elder Demolition
Portland, OR
07.2024 - Current
- As a Demolition worker we tear down building strategically and work side by side with other environmental professionals recycling material and processing disposing of it properly
- Using hand tools to dissemble copper pipes and metals
ESR Specialist Sales Representative
National General Insurance
Portland, OR
06.2021 - 04.2024
- As an Enterprise Sales Representative, I am responsible for multiple departments that generate new business by marketing insurance products such as health insurance and Medicare policies
- In this role, I assist customers and provide support to our licensed benefit advisors and agents
- As an ESR I have many roles and responsibilities; In the billing department I collect Outstand Balances, diverting escalation on policies out of our office
- My role as a chat bot I assist customers with questions and connect them with licensed agents
- The enrollment specialist role; I assist customers in completing their enrollment for healthcare
- As a collection agent I make calls to customers' accounts collecting their outstanding balances on their policy they purchased, that was cancelled
- Most of all I provide support and excellent customer service to the 65 and older Medicare customers
- I love to provide compassion and support to their needs to get their Medicare taken care of them and provide peace of mind
- ESR Key Responsibilities:
- Meets and exceeds sales goals through new product sales, cross selling and retention of current customers
- Accounts Receivable: Managed customer accounts and collection accounts
- Received payments on customers' accounts
- Solved Collection accounts
- Connect callers with a Licensed Agent or Benefit Advisor through telephone and or chat
- Implements marketing programs
Virtual Receptionist Agent
Securus Contact Systems
Remote
01.2021 - 07.2021
- As a virtual receptionist my job is to be the ideal personable live receptionist that help businesses grow and succeed
- My goal is to represent exceptional connections with clients and customers through live customer service and leaves trustworthy impressions with each interaction daily
Front Desk Receptionist
Planet Fitness
Portland, OR
10.2020 - 05.2021
- My job as a front desk receptionist was to greet members with a smile and check them in
- I updated members information on their accounts making sure they were up to date in payment methods
- I would greet and tour prospective members, introducing then to the club and gave them tours
- I made sure the cleaning and trash was done
- I kept the cleaning stations full of products for the members to use
- I would answer phones with outstanding customer service and followed the script provided for us assuring we covered all the bases of the club and what we had to offer
Fulfillment Associate
Amazon Fulfillment Associate
10.2018 - 10.2020
- Company Overview: seasonal
- As a fulfillment associate my job was to fill online orders for customers
- In the warehouse there was conveyor belts full of labeled packages
- My job was to sort the package out by letter and number distributing them in their boxes and labeling them to go on to the trucks
- This position was very fast-paced and we had to think quick on our feet making sure everything was labeled correctly and diligent so customers orders can get out to them on time
- Seasonal
Fulfillment
Transpacific Foods
Sandy, OR
09.2015 - 10.2018
- As a Shift Lead in the fulfillment department, I managed a production line of 10 to fill the product, seal, weigh and ship to clients 500,000 Lbs
- At a time
Assistant Property Manager
Eastman heights
Gresham, OR
07.2012 - 09.2015
- My job as an apartment manager was to assist the manager with anything she needed
- Answered multi line phone system, file paperwork to tenants files, wrote notices to tenants, greeted prospective tenants giving them tours of the property and vacancies
- I would run prospective tenants background and applications verifying employment
- I would update our website on vacancies and do quart audits
Assistant Property Management
PCMI
01.2009 - 07.2012
- Company Overview: As a tax credit property
- As a tax credit property I would take applications for the qualifying prospects
- Each applicant was to be at a certain pay wage and salary to be qualified as a tax credit tenant at the property
- I would run background checks and applications, give tours to prospects and move them into their new homes
- I would do quarterly audits and record them in our book and computer system assuring all of our files were abusing by the tax credits laws
- As a tax credit property
Customer Service Representative/Call Center
Tradia
Clackamas County, OR
02.2007 - 01.2009
- My job as a customer service Representative was to answer incoming calls and make outgoing calls; assisting customers with their accounts
- Our clients traveled all over the world conducting business meetings and seminars promoting their company to other potential clients
- My job was to assist their travel and business accounts assuring trips went smoothly
- I would organize, assist them with questions, changes or corrections needed to alleviate the stress on their business ventures
Education
High school diploma -
06.2006
Skills
- Hand tools proficiency
- Heavy machinery operation
- Manual dexterity and ability to handle and assemble small parts
- Excellent attention to detail, troubleshooting mechanical issues, and resolving them quickly
- Attention to Detail and Precision
Certification
Non-CDL Class C
Affiliations
- I take pleasure in in outdoor activities during my leisure time, including hunting, hiking, camping, and traveling.
Timeline
Demolition Worker
Elder Demolition
07.2024 - Current
ESR Specialist Sales Representative
National General Insurance
06.2021 - 04.2024
Virtual Receptionist Agent
Securus Contact Systems
01.2021 - 07.2021
Front Desk Receptionist
Planet Fitness
10.2020 - 05.2021
Fulfillment Associate
Amazon Fulfillment Associate
10.2018 - 10.2020
Fulfillment
Transpacific Foods
09.2015 - 10.2018
Assistant Property Manager
Eastman heights
07.2012 - 09.2015
Assistant Property Management
PCMI
01.2009 - 07.2012
Customer Service Representative/Call Center
Tradia
02.2007 - 01.2009
High school diploma -
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