Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Pardo

Elkton,MD

Summary

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Server

Pimlico Race Course
05.2023 - 05.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Line Cook

Oriole Park, Camden Yards
04.2023 - 04.2023
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.

Janitorial Specialist

Boonerang Consulting
04.2023 - 04.2023
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Enhanced workplace safety by promptly addressing spills and other potential hazards.
  • Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
  • Contributed to a welcoming atmosphere for employees and visitors through meticulous attention to detail in maintaining building spaces.
  • Reduced waste by properly sorting recyclable materials and disposing of trash according to company guidelines.
  • Ensured smooth operations by promptly reporting any equipment malfunctions or repair needs to management.
  • Increased efficiency with proper inventory management of cleaning supplies and equipment.
  • Assisted with setting up for events, ensuring all required materials were available and appropriately arranged.
  • Promoted teamwork among janitorial staff through effective communication and collaboration on shared responsibilities.
  • Achieved a high level of customer satisfaction by responding quickly to requests for additional cleaning or maintenance services.
  • Maximized longevity of flooring surfaces through regular waxing, buffing, and polishing procedures.
  • Upheld company standards for cleanliness during routine inspections conducted by supervisors or external auditors.
  • Adhered to strict safety protocols when using chemical cleaning agents or operating heavy machinery like floor buffers or carpet extractors.
  • Minimized the spread of germs in high-touch areas by regularly sanitizing doorknobs, handrails, light switches, and elevator buttons.

Assistant Manager

Spirit Halloween Super Store
09.2022 - 11.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate of Arts -

Howard High School
Ellicott City, MD
12.2027

Associate of Arts -

CCBC
Baltimore, MD
12.2026

Associate of Arts -

MJC
Modesto, CA
12.2020

Associate of Arts -

San Joaquin Delta College
Stockton, CA
12.2017

GED -

ABC Bartending
San Leandro, CA
01.2009

GED -

Mt Eden High
Hayward, CA
12.2006

Skills

  • Safe Food Handling
  • Table Bussing
  • Order Delivery Practices
  • Food Inspection
  • Food Running
  • Beverage Preparation
  • Guest Engagement
  • Food Delivery

Timeline

Server

Pimlico Race Course
05.2023 - 05.2023

Line Cook

Oriole Park, Camden Yards
04.2023 - 04.2023

Janitorial Specialist

Boonerang Consulting
04.2023 - 04.2023

Assistant Manager

Spirit Halloween Super Store
09.2022 - 11.2022

Associate of Arts -

Howard High School

Associate of Arts -

CCBC

Associate of Arts -

MJC

Associate of Arts -

San Joaquin Delta College

GED -

ABC Bartending

GED -

Mt Eden High

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