Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Paredez

San Jose,CA

Summary

Dynamic Customer Service Specialist with over 5 years of experience delivering exceptional client service and administrative support in the veterinary and accounting sectors. Expertise includes managing medications and prescriptions in pharmacy settings, proficiency in QuickBooks, scheduling, and various administrative tasks. Proven success in enhancing client satisfaction through effective communication, streamlined office processes, and meticulous attention to detail. Committed to applying strong interpersonal and problem-solving skills to foster a positive customer experience while driving organizational success.

Overview

12
12
years of professional experience

Work History

CPA Administrative Assistant

Accountyfy
01.2023 - 01.2025
  • Managed bookkeeping, invoicing, and back reconciliation in QuickBooks, ensuring accurate financial records.
  • Prepared 1040 tax forms and facilitated client communication to gather necessary documentation, improving tax filing efficiency by.
  • Responded to client tax inquiries and emails promptly, resulting in an increase in client satisfaction.
  • Maintained administrator schedules and bookings, optimizing appointment scheduling and reducing conflicts by.
  • Managed social media and website content, increasing online engagement by.
  • Coordinated administrative tasks to enhance office efficiency and workflow.

Practice Manager

Thornwood Pet Care
01.2023 - 01.2023
  • Managed veterinary team schedules, ensuring adequate staffing and coverage to meet client needs.
  • Oversaw payroll processing, maintaining accurate and timely compensation for all employees.
  • Managed vendor relationships, negotiating favorable contracts and ensuring timely supply deliveries, reducing costs.
  • Handled employee onboarding and offboarding processes, ensuring smooth transitions and compliance with company policies.
  • Ordered supplies and maintained inventory levels, optimizing stock management and minimizing waste by.
  • Supervised pharmacy operations, ensuring inventory accuracy and timely prescription fulfillment.
  • Supervised team of 10n office personnel.

Client Service Representative Supervisor

South Bay Animal Hospital
01.2020 - 01.2023
  • Supervised front-end administrative duties, ensuring efficient and accurate processing of client information.
  • Created employee work schedules, optimizing staffing levels to meet client demands and minimize overtime costs.
  • Placed inventory orders, maintaining appropriate stock levels and minimizing supply disruptions.
  • Provided top-tier client support, resolving client complaints and ensuring a positive customer experience, increasing client retention by.
  • Performed clerical duties such as answering phones, responding to emails, and scheduling patient appointments, enhancing office efficiency by.
  • Assisted the veterinary nurses in medication fulfillment and reviewing of prescription labels
  • Assisted practice manger with pharmacy drug audits and scheduled drug log
  • Trained new staff on operational procedures and customer service best practices, improving team competency.
  • Handled billing and payment processing accurately, ensuring seamless financial transactions for clients.

Veterinary Technician/Admin Support

Willow Glen Pet Hospital
01.2014 - 01.2018
  • Provided compassionate patient care and high-quality customer service, resulting increase in client referrals.
  • Managed administrative duties including payment processing, scheduling, and purchasing, improving office efficiency.
  • Operated ultrasound and x-ray equipment, ensuring accurate diagnostic imaging for patient care.
  • Maintained pharmaceutical compliance, adhering to regulations and ensuring patient safety.
  • Prepared patients for visits and surgical procedures, contributing to smooth and efficient patient flow.
  • Placed drug orders for pharmacy to ensure appropriate amount of medications needed for hospital flow.
  • Administered vaccinations and medications under veterinarian supervision, ensuring compliance with safety protocols.

Front Office/Veterinary Technician

Silicon Valley Vet Spec
01.2013 - 01.2018
  • Performed front desk and receptionist duties, providing excellent customer service and managing client inquiries.
  • Oversaw pharmaceutical distribution process, ensuring accurate and timely medication dispensing.
  • Assisted with medical procedures including ultrasounds, x-rays, endoscopy, rhinoscopy, and colonoscopy, contributing to effective patient diagnosis and treatment.
  • Assisted veterinarians in surgical procedures, ensuring adherence to best practices and safety protocols.
  • Restrained animals to protect veterinarians from potential harm.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.

Education

No Degree - Certified Pharmacy Tech

Clinical Skills Institute Online
Online
10-2025

Certificate - Office Management

Penn Foster
Online
01.2020

Skills

  • Technical: QuickBooks, Microsoft Office, Typing (45 wpm), Tax Preparation, Social Media Management
  • Soft Skills: Customer Service, Interpersonal Skills, Communication, Problem-solving, Responsibility, Reliability, Flexibility
  • Pharmacy clerk
  • Medication management
  • Full filling prescriptions
  • Clerical support
  • Appointment scheduling
  • Records management
  • Calendar management
  • Spreadsheets
  • Client relations
  • Critical thinking

Timeline

CPA Administrative Assistant

Accountyfy
01.2023 - 01.2025

Practice Manager

Thornwood Pet Care
01.2023 - 01.2023

Client Service Representative Supervisor

South Bay Animal Hospital
01.2020 - 01.2023

Veterinary Technician/Admin Support

Willow Glen Pet Hospital
01.2014 - 01.2018

Front Office/Veterinary Technician

Silicon Valley Vet Spec
01.2013 - 01.2018

No Degree - Certified Pharmacy Tech

Clinical Skills Institute Online

Certificate - Office Management

Penn Foster

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