Jessica Parker Farmer
Concord,NC
Summary
Proven Operations Manager with a track record of driving revenue growth and enhancing customer satisfaction at Ribsational. Skilled in performance monitoring and health and safety compliance, I excel in strategic planning and team leadership. My analytical approach and effective communication have consistently improved operational efficiency and risk management.
Overview
22
22
years of professional experience
Work History
Operations Manager, Project Manager
Ribsational
Zebulon, NC
10.2024 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with team leaders on quality audits.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Enforced federal, state, local and company rules for safety and operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Business Consultant
Duke Energy
Charlotte, NC
01.2017 - 09.2025
- Coordinated electric account setup processes for new businesses.
- Provided expert responses to questions on new construction projects.
- Resolved billing inquiries effectively.
Administrative Assistant
PAGOT
Bailey, NC
09.2003 - 01.2023
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Maintained inventory of office supplies and placed orders when necessary.
- Greeted visitors and provided general information about the company.
- Handled incoming calls and directed callers to appropriate department or employee.
Project Sp
Cohere Health
Boston, MA
07.2021 - 03.2022
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Fraud and Risk Analyst
TRUIST
Wilson, NC
05.2006 - 06.2021
- Monitored systems logs for unusual behavior that may indicate attempted or successful attempts at unauthorized access.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
- Actively participated in meetings with management teams discussing strategies for reducing risk associated with fraud cases.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
- Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.
Education
Associate of Science - Cyber Security
Ivy Technical Community College
Warsaw, INSkills
- Health and safety compliance
- Performance monitoring
- Production
- Performance reporting
- Marketing
- Incidents management
References
References available upon request.
Timeline
Operations Manager, Project Manager
Ribsational
10.2024 - Current
Project Sp
Cohere Health
07.2021 - 03.2022
Business Consultant
Duke Energy
01.2017 - 09.2025
Fraud and Risk Analyst
TRUIST
05.2006 - 06.2021
Administrative Assistant
PAGOT
09.2003 - 01.2023
Associate of Science - Cyber Security
Ivy Technical Community College
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