Jessica Parra
Kyle,TX
Summary
Proven leader in retail and food service environments, notably with Tillys, where I elevated store operations through strategic decision-making and team management. Excelled in customer service and money handling, significantly reducing discrepancies and enhancing the customer experience. Demonstrated ability to surpass targets and maintain high-quality standards, showcasing quality skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tillys
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff of 15 associates, fostering a positive work environment.
- Monitored cash intake and deposit records 2 times a day, increasing accuracy, and reducing discrepancies.
Target Fulfillment Team Member
Target
08.2022 - 08.2024
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets of 65+ units per hour.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
Back of House Team Member
Chick-fil-A
10.2021 - 06.2022
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
Education
High School Diploma -
Spring Woods High School
Houston, TX05-2022
Skills
- Customer service
- Money handling
- Team Management
- Strategic Decision-Making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Tillys
08.2024 - Current
Target Fulfillment Team Member
Target
08.2022 - 08.2024
Back of House Team Member
Chick-fil-A
10.2021 - 06.2022
High School Diploma -
Spring Woods High School
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