Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Parrish

Chesnee

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations. Experienced with managing dispatch operations and office support tasks efficiently. Utilizes strong communication skills to facilitate smooth interactions between field and office personnel. Track record of maintaining organized records and handling multiple priorities seamlessly.

Overview

13
13
years of professional experience

Work History

Business Specialist I

Duke Energy
08.2022 - Current
  • Consistently built long-term relationships with existing and new customers.
  • Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in the future.
  • Developed and maintained call center policies and procedures in accordance with industry best practices and regulatory requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-volume call center operations, maintaining service quality standards across the team.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

EKG Technician

Apella Health
07.2018 - 02.2019
  • Prepare patients for procedures.
  • Answer questions about the procedure while Obtaining and recording the patient's medical history.
  • Prepare and maintain imaging equipment.
  • Billing to insurance for procedure.

Quality Inspector

ForceOne Solutions
06.2015 - 07.2016
  • Read detailed instructions to ensure products are created efficiently and correctly.
  • Provide maintenance of assembled equipment.
  • Ensure issues were dealt with accordingly.

Customer Service Representative

Spinx Inc
03.2012 - 07.2014
  • Work effectively independently as well as in a team.
  • Provide outstanding customer service.
  • Accurately and efficiently conduct various financial transactions.
  • Ensure store safety procedures.
  • Leading shifts.

Education

GED -

James F. Byrnes High School
05.2009

Skills

  • Communication
  • Negotiation and Confidence
  • Problem Solving
  • Active Listener and Prioritizing Concerns
  • Computer
  • Microsoft Office, Microsoft PowerPoint, Microsoft Teams, Microsoft Outlook
  • Handles confidential information
  • Critical thinking
  • Professional telephone demeanor
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing

Timeline

Business Specialist I

Duke Energy
08.2022 - Current

EKG Technician

Apella Health
07.2018 - 02.2019

Quality Inspector

ForceOne Solutions
06.2015 - 07.2016

Customer Service Representative

Spinx Inc
03.2012 - 07.2014

GED -

James F. Byrnes High School