Jessica Pasay
Greenland,NH
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Director
New Hampshire Stories, Inc.
09.2019 - 02.2024
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Managed financial, operational and human resources to optimize business performance.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Spearheaded new program initiatives to address unmet community needs and advance the organization's mission.
- Developed innovative sales and marketing strategies to facilitate business expansion. Increased membership by 60%
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
Healthy Living Director
Granite YMCA, Seacoast
09.2017 - 09.2019
- Assisted in recruiting, hiring and training of team members. Managed over 25 employees
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Established departmental performance goals and provided feedback for underperforming areas.
- Evaluated company documentation to verify alignment with regulatory requirements.
Regional Sales Representative
Healthy Balanced Fundraising (HBF)
01.2016 - 01.2017
- Networked at events and by phone to expand business profits and revenues.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads. Increased sales by 15%
- Worked closely with cross-functional teams such as operations and supply chain management to ensure seamless delivery of products/services to customers needs effectively met their requirements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
Sales & Marketing Director
Occupational Medical Consulting, LLC (OMC)
01.2015 - 01.2016
- Mentored local personnel on best practices and protocols to maximize productivity.
- Devised content strategy to effectively engage target audiences.
- Contributed valuable insights during executive meetings through analysis of competitor activity, consumer behavior patterns and emerging trends.
- Managed a high-performing sales team, ensuring consistent achievement of sales targets and quotas.
- Conducted market research to identify new opportunities and target markets.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Negotiated contracts with vendors and suppliers, securing favorable terms that benefited the company''s bottom line.
Owner, Fitness & Marketing Director & Operating Manager
Balance Fitness
01.2003 - 01.2015
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Developed over 40 small business partnerships throughout the Seacoast.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Evaluated suppliers to maintain cost controls and improve operations.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Generated revenues yearly and effectively capitalized on industry growth.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Education
BASc, Nutritional Science - Nutritional Science
University of New Hampshire
Durham, NH01.2004
Skills
- Excellent Communication
- Task Prioritization
- Business Analysis and Reporting
- Decision-Making
- Donor Stewardship
- Organizational Skills
- Team Development
- Analytical Skills
- Strategic Planning
- Business Administration
- Business Development
Certification
AFSA Sports Nutrition Certification (2010-2021)
Accomplishments
- Featured in Portsmouth Living Magazine (2021)
- Aired on Greg & the Morning Buzz and WZID radio show (2021)
- Nominated for the Catapult Seacoast “Ten to Watch” campaign (2014 & 2015)
- Participant Catapult Business Speaker Series (2013)
Availability
At your convenience, I am available for an interview or further discussion. I look forward to your response.
Community Service
- Referral Partnership, Portsmouth Regional Hospital
- Partnership, New Hampshire Department of Health and Human Services Obesity Grant (2yrs)
- Partnership, My Breast Cancer Support
- Participant, Seacoast Women’s Networking events
- Participant, Seacoast Local events
- Member, The Chamber Collaborative of Greater Portsmouth
- Representative, NSA Juice Plus+ (whole food nutrition) Representative
- Representative, Nano-Greens, Biopharma Scientific
- Donated $20,000 in time and labor to relocate, fit up, design, build, and remodel NH Made’s headquarters
- Volunteered 30 hours of my service for local events throughout 2017-2019
Timeline
Executive Director
New Hampshire Stories, Inc.
09.2019 - 02.2024
Healthy Living Director
Granite YMCA, Seacoast
09.2017 - 09.2019
Regional Sales Representative
Healthy Balanced Fundraising (HBF)
01.2016 - 01.2017
Sales & Marketing Director
Occupational Medical Consulting, LLC (OMC)
01.2015 - 01.2016
Owner, Fitness & Marketing Director & Operating Manager
Balance Fitness
01.2003 - 01.2015
BASc, Nutritional Science - Nutritional Science
University of New Hampshire