Jessica Pate
lpn
Baltimore,MD
Summary
Capable Healthcare Professional dedicated to providing superior support for patients in need of reliable information regarding patient registration, insurance coverage, finance options and documentation requirements. Well-versed in team building scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
University Of Maryland Hospital
09.2022 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
CNA/GNA
Agencies
05.2011 - Current
- Promoted and assist with good ADL care by supporting with oral and personal hygiene and ensuring patient safety and comfort .
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Staffing Coordinator
Lorien Health Services
10.2017 - 09.2022
- Interviewed, hired and mentored over 150 clients,and personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation's.
- Collaborated with fellow teammates to determine department's short and long-term hiring needs.
- Audited workplace, employee and management policies and procedures.
- Acted as staff member advocate, encouraging and supporting nursing aids to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
Education
Associate of Arts - Nursing
Baltimore City Community College
Baltimore, MD05.2023
High School Diploma -
Southside Academy
Baltimore, MD05.2008
Skills
- Electronic Health Records Systems
- Medical Terminology
- Microsoft Access
- Insurance Billing
- Verbal and Written Communication
- Phone and Email Etiquette
- Organization and Time Management
- Clerical and Filing Support
- Prepare Reports
- Continuous Improvement Process
- Team Collaboration
- Patient Health Information Access
Certification
Maryland Board license Nursing Assistant
CPR and First Aid
Timeline
Patient Access Coordinator
University Of Maryland Hospital
09.2022 - Current
Staffing Coordinator
Lorien Health Services
10.2017 - 09.2022
CNA/GNA
Agencies
05.2011 - Current
Associate of Arts - Nursing
Baltimore City Community College
High School Diploma -
Southside Academy
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